Customer Service Representative

Customer Service Representative – St. Louis, MO

Concordia Publishing House | A Ministry of the Lutheran Church–Missouri Synod

Full Time

Do you love helping people find the right answer, even when the day gets busy? Concordia Publishing House is looking for a Customer Service Representative who genuinely enjoys connecting with people and solving problems - someone who can turn a routine call into a great customer experience.

• Purpose-driven work supporting Gospel-centered ministry
• A collaborative, caring culture with people who genuinely value teamwork
• Professional growth opportunities
• The chance to make a meaningful impact on churches, schools, and families across the country
• Competitive benefits and work-life balance

As a Customer Service Representative, you will:

• Answer 50–80 incoming customer calls per day, resolving order, billing, and account questions with speed, care, and professionalism
• Process sales orders, credits, returns, and order updates through our order management system
• Research and resolve customer issues by reviewing orders, invoices, credits, and product information - or by looping in another department when needed
• Stay current on new publications, product changes, and special promotions to make the right product recommendations to customers
• Build lasting relationships with a wide range of customers, from individual shoppers to church and school accounts

We're looking for someone with:

• A high school diploma or equivalent
• Previous customer service experience, ideally in a call center environment
• Excellent communication skills and a detail-oriented, highly organized approach to multi-tasking
• Strong computer skills, including familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic Excel formulas
• High energy, enthusiasm, dependability, and adaptability to changing systems and priorities
• An LCMS background is helpful but not required

For more than 150 years, Concordia Publishing House has produced resources that strengthen churches, schools, and families in the Christian faith. As a Customer Service Representative, you'll be the friendly, knowledgeable voice that helps customers get exactly what they need - directly supporting CPH's mission every time you pick up the phone.