Customer Success Coordinator - Field

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Regular Full-Time St. Louis, MO, Maryland Heights, MO, US 1 Attachments

2 days ago Requisition

Salary Range: $18.50 To $21.35 Hourly

Would you like to grow your career while making a meaningful difference in people's lives? Allo Source, a leading life sciences organization headquartered in Centennial, CO, is dedicated to restoring hope to donor families and helping patients heal through innovative cellular and tissue allografts.

At Allo Source, you'll be part of a team whose work directly impacts patients across the globe. Every role contributes to our mission of advancing healing, improving quality of life, and helping save lives through the gift of donation.

We invest in our employees' health, financial security, professional growth, and overall well-being. Our comprehensive benefits package is designed to help you thrive both at work and at home.

Our exceptional benefits package Includes:

• Medical, Dental, & Vision Insurance with multiple plan options
• Company-Paid Life, AD&D, Short-Term & Long-Term Disability Insurance
• 403(b) Retirement Plan
• Generous Paid Time Off and 8 Paid Holidays

The Customer Success Coordinator strengthens and develops relationships with customers by providing product expertise, focusing on timely and consistent communication, and meeting all customer needs. This position promotes a team-based approach to customer satisfaction, loyalty, retention and the overall customer experience. This position performs cross functional duties including distribution inventory control, and equipment monitoring and maintenance.

Anticipated Final date to receive applications:
September 4, 2026

Pay: $18.50/hr.

- $21.35/hr. based upon relevant experience

Shift: Monday
- Friday: 7:30 AM - 4:00 PM; hybrid schedule (four days per week in the office)

Location: 9 Worthington Access Dr. Maryland Heights, MO 63043

• Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
• Represents the company, building and maintaining strong, long-lasting customer relationships within the assigned region. Operate as the lead point of contact for any related matter. Support the Area manager with general operations to help reach the team’s objectives.
• Partner directly with independent reps and contract customers to reserve allografts for surgery needs while managing commission coding.
• At the direction of sales staff, contact existing and prospective customers to promote Allo Source allografts and provide feedback to Customer Success Coordinator II and sales staff.
• Ensure the timely and successful delivery of service according to customer needs and objectives. Anticipate and fulfill those needs while determining the appropriate actions in regard to availability of our products.
• Resolve field product or service problems by clarifying the customer's issue through active listening. Collaborate with team leadership to identify the root cause, and the best solution to resolve the problem to the customer’s satisfaction. Expedite the resolution and follow up to ensure the customer’s needs have been met. Initiate complaint investigations within 24 hours of complaint. Notifies receiving department and issues quarantine ticket.
• Accurately create and maintain customer accounts. Confirm all orders are entered precisely to the needs of the customer and track wins/losses on all entered orders.
• Obtain and evaluate all relevant information to handle product and service inquiries. Record and maintain key account information in the CRM notes and call log system.
• Process product orders, returns and credits. Facilitate shipment needs, coordinate transportation and provide pricing and delivery information to customers.
• Assist in the management of consignment and trial-based inventories in assigned areas. Support the area managers with quarterly cycle counts, monitor consignment tissue for expiration dates and…