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Customer Success Lead - Tax Software & Enterprise Accounts
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-09-06
Listing for:
Tops Products
Full Time
position Listed on 2026-09-06
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Adams Tax, part of the TOPS Products family, seeks a Customer Success Lead to own the quality of our support experience and the strength of our highest-value relationships. This hands-on role manages the support platform and AI agent, tailors onboarding for large customers, and transforms conversations into product insights.
You will drive onboarding, renewals, and cross-functional collaboration while tracking CSAT, escalation patterns, and customer health.
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