Design Services Specialist

Duke Manufacturing Company is seeking a Design Services Specialist to join our Customer Care team.

For over 100 years, Duke has been a family-owned leader in food service equipment, serving customers around the world with innovative, integrated solutions. Our purpose is simple but powerful:
to nourish our world by connecting people, equipment, and technology to improve efficiency, quality, and performance
.

In this role, you'll be at the intersection of customer experience, design, and operational execution - helping bring tailored solutions to life. You won't just process requests—you'll help solve problems, improve outcomes, and directly impact customer success.

• Partner with customers to understand needs and deliver tailored solutions
• Prepare quotes and estimates for new and existing products
• Create and modify sales drawings using AutoCAD
• Collaborate with Engineering, Manufacturing, and Product Development teams
• Support product modifications and continuous improvement initiatives
• Communicate updates clearly with customers and internal stakeholders
• Ensure accuracy, timeliness, and quality across all deliverables

• Experience with 3D CAD (AutoCAD preferred)
• Background in estimating, quoting, or bid preparation
• Proficiency in Microsoft Office; EPICOR experience preferred
• Understanding of freight and logistics processes
• Strong attention to detail and ability to manage multiple priorities
• Excellent written and verbal communication skills

• Build strong relationships and rapport with customers
• Navigate customer challenges with professionalism and sound judgment
• Stay organized and effective in a fast-paced, deadline-driven environment
• Collaborate well with others and contribute to team success
• Take initiative and ownership of your work

A thoughtful approach to growth-combining structured career paths with individualized development.

• Structured Career Path:
  This role is part of a defined career ladder, providing clear progression and advancement opportunities as you grow your skills and impact
• Tuition Reimbursement:
  We support continued education to help you expand your technical and professional capabilities
• Personal Development Plans:
  Partner with your leader to create and execute a development plan tailored to your goals
• Cross-Functional Exposure:
  Work alongside Engineering, Manufacturing, and Product teams to broaden your experience and skillset

How we work matters just as much as what we achieve.

• Customer-validated solutions that solve real problems
• Simple and efficient processes
• Commitment to minimizing waste

• Passion to succeed
• Openness to new possibilities
• Doing the right thing

Duke Manufacturing is an Equal Opportunity Employer