Attendance Specialist

Location: St. Louis

About the Organization
Company Overview:
Ranken Technical College has been helping students experience success for 100 years. Ranken is more than a college; it's an experience that provides students with the knowledge and training necessary to launch and maintain successful careers in fields such as automotive, construction, electrical, information technology and manufacturing

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Purpose of the Role and Scope of Responsibility:
Under the general direction of the Registrar, the Attendance Specialist executes daily monitoring of student attendance, manages absence tracking systems, processes attendance-related verifications, approves/denies attendance appeals, and maintains comprehensive records management of academic systems. The position will have a working knowledge of all aspects of the Registrar Office and serve as the primary point of contact for attendance compliance.

Responsibilities:

• Approve/deny student attendance appeals according to college's Attendance policy. Manages the formal referral process to the Academic & Disciplinary Review Board (ADRB) for students appealing denial of initial attendance appeal. Prepare necessary documentation, evidence, and attendance history for board hearings.
• Effectively communicates and implements Ranken policies, processes, and procedures to students, staff, faculty, and external contacts.
• Monitors attendance records to trigger appropriate charges or adjustments for billing within the system regarding tuition and fees related to attendance-based financial aid eligibility.
• Processes student registration changes and trigger college withdrawals based on non-attendance or "no-show".
• Monitor course failures resulting from exceeding the allotted number of absences and assists in rescheduling students for repeat course attempts as needed.
• Maintains and monitors student academic and attendance files (paper and digital) to ensure accuracy and institutional compliance.
• Performs data verification and error resolution within the student information system of academic records (i.e., attendance logs, tardiness, and grades) through regular reporting and audit reviews.
• Maintains a strict confidentiality policy and ensures compliance regarding student information in conjunction with FERPA, VA, and other applicable laws.
• Provides high-level customer service via telephone, walk-ins, and written correspondence. Maintains extensive inter-departmental communication to resolve attendance discrepancies.

Qualifications:

Education - Associate degree in related field

Knowledge/Experience - Demonstrated analytical and problem-solving skills. Must have vision, sound judgment, and be innovative, organized, and decisive. Knowledge of audit procedures to produce accurate data. Microsoft Office proficiency. Must have a strong work ethic, be detail-oriented, highly self-motivated and results oriented with the ability to manage multiple priorities and meet deadlines especially during peak times. Excellent interpersonal and communication skills are necessary to work collaboratively with superiors, faculty, staff, students, and parents.

Ability to maintain confidentiality and have working knowledge of FERPA and other applicable laws.

Preferred - Three to five years of higher education experience directly related to the registration and reporting for students.

Experience with and determining policy appeal outcomes. Knowledge of the current technical/higher education industry.

Experience with document imaging, records management, and preference with higher education student information systems.

Schedule - Monday-Friday daytime hours, 25 - 29 hours per week.

Full-Time/Part-Time
Part-Time

Position
Attendance Specialist

Exempt/Non-Exempt
Non-Exempt

Hiring Manager(s)
Darrell Taylor

Req Number
REG-26-00001

Open Date
2/10/2026

Location
St. Louis

This position is currently accepting applications.