PT Telecare Representative

Job Details

Location:

LCMS Corporate Synod - St. Louis, MO 63122

Position Type:
Part Time

The LCMS Mission Advancement (MADV) unit connects people in their voluntary charitable giving to the Synod’s ministry and mission efforts. It does so in a manner consistent with Scripture and the Lutheran Confessions while complying with legal, regulatory and ethical principles expected of all trustworthy philanthropic organizations. MADV works closely with LCMS Communications department to support the mission and ministry efforts of the Offices of National Mission, International Mission and Pastoral Education (all of which report to the LCMS Chief Mission Officer) as well as the general operations of corporate Synod.

• Reports to Manager – Telecare & Gift Processing

• Provide daily telephone contact to donors, prospects, congregations, clergy, lay leaders and institutions regarding financial support, follow-up information and acknowledgement of gifts or general call assignments.
• Answer questions and inquiries from donors, prospects, congregations, clergy, lay leaders and institution calls regarding LCMS programs; be able to direct those parties to appropriate sources should more information be desired or necessary.
• Provide database information, updates and/or donor concerns or questions daily to supervisory staff. Enter/update caller demographic/biographic/gift history data into database. Investigate complaints/issues/unresolved problems.
• Relate to donors, prospects, congregations, clergy and lay leaders, as well as LCMS staff.

• High school diploma or equivalent
• Prior experience in customer service interactions and soliciting donations over the telephone preferred.

• Familiarity with the LCMS and LCMS ministries
• Pleasant telephone voice and presence
• High degree of integrity, self-sufficiency, energetic personality with ability to relate easily with a variety of donors, prospects, clergy and lay leadership
• Excellent oral communication skills
• Active listening
• Resilience (handling rejection)
• Basic computer/CRM skills (Salesforce preferred)

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