Interpretation Assistant

Schedule:

Sunday–Thursday, requires weekend and some evening shifts.

Responsible for developing and implementing a wide range of innovative,high quality interpretive strategies that support the Garden’s mission. Engages visitors of all ages, backgrounds, and abilities through interpretive programming throughout the Garden in ways that; cultivate personal experiences,deepens knowledge, supports interest-driven learning,fosters deeper connections with the Garden and its global work, and inspires more sustainable choices, lifestyles, and actions beyond their visit. Participates inmaintaininginterpretive displays and props.

Provides visitor information regarding,directions, venues, attractions,special events, classes, and other information, while working in designated interpretive areas.

Assistsin ensuring safe, positive, and educational engaging visitors experiences.

• Provides Educational Visitor Engagement:
  Participatesindeveloping, researching creating, preparing, and implementing a wide range of non-structured interpretive programming and experiential learning opportunities throughout the Garden, particularly within the Children’s Garden, Tower Grove House, Brookings Exploration Center,Plant Lab, and within special exhibit areas. Topics will include (but not limited to) nature, ecosystems, habitats, plant science, biodiversity, adaptations, native and invasive plants, adaptations, history, collections, sustainability, outdoor exploration, citizen science, and seasonal happenings.
  
  Workscloselywith Manager of Interpretation and Interpretation Supervisors on developing, researching, and implementing interpretive materials that may include signage, print or online publications, guided or self-guided tours, sensory-friendly, audio, visual, interactive digital media, and other interpretive opportunities.

• Ensures Positive Visitor Experiences:
  Engages visitors and provides general informationrelativeto visitor experiences, inquiries, and Garden opportunities. Creates a positive, healthy, and safe learning environment for visitors that is developmentally, culturally, and topically appropriate. Responds to and takes appropriate actionto resolve or report concerns and complaints from Garden visitors. Uses judgment to analyze situations anddeterminesbestuse of resources and when to elevate situations to management.

• Maintains Interpretation & Educational Resources:
  Assists with creating, procuring, maintaining, storing, and organizing program supplies. Monitors and assesses interpretive facilities, conducts routine safety checks, submits maintenance requests, reportsconcernsand needs to management as appropriate.

• Adheres to Safety Guidelines and First Aid Provider:
  Communicates and enforces the Garden’s rules of etiquette to visitor sin an effort toorient visitors to interpretive venues. Monitors visitor behavior and ensures adherence to safety guidelines; responds to and administers First Aid/CPR as necessary, reports all incidents as well as any concerns to management.

• Perform administrative tasks related to departmental projects including tracking departmental statistics, submitting internal requests, restocking visitor information materials, supporting volunteers, assisting with training or orientation sessions, contributing tooperational updates, providing tours as needed,andrepresentingthe department at recurring meetings

• Performs Opening & Closing Duties:
  Activelyparticipatesinpre-season set-up operations and post-season closing operations; moving/cleaning equipment, setting up/removing props, stock/remove merchandise, etc.
  
  Assists with other Garden events as requested.

• Meets expected attendance guidelines.

• Follows and adheres toestablishedpolicies and procedures,…