Network Operations Center

The NOC is staffed 24x7x365, schedules are rotating 4-10 hour shifts. Candidates MUST be able to work any shift, any day. Consultants generally work 3rd shift, however training will be on first shift. The assignment duration is 2 years.

Only local candidates will be considered as it is onsite.

The NOC Agent manages the daily operations and support of the IT networks. The primary networks supported are the LAN/WAN, transport, telephone, wireless data, and mobile radio networks.

• Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems with the Networks.
• Implement software upgrades to network elements as required and participate in the change process to add or delete network elements.
• Provide support to IT field operations personnel, dispatch field support personnel as required, dispatch contractors, open and manage tickets with equipment vendors and carriers.

• BS in Computer Science, MIS, Engineering, or equivalent computer related degree (Consideration may be given to candidates with extensive related experience without the academic requirements.)
• CCNA Preferred
• MPLS Knowledge preferred
• NOC experience required
• 4+year of experience in 3 or more of the following:
  Windows, Windows Server;
  Unix or Linux operating systems
• LAN/WAN and telecommunications networks.
• Telecommunications experience should include telephony, mobile radio, multiplexing, TDM networks and IP networks.
• 3+ years of recent telecommunication experience in any of the following fields: PBX, Call Center technologies, Telecommunication services configuration management and procurement.
• Candidate should possess skills in Customer Focus, Sense of Urgency, Decision Making, Core Application Systems, Problem Solving, Teamwork, Technical Troubleshooting, Network Architecture & Telecommunications. Service Now ticketing system knowledge preferred.