Service Manager - Controls

Service Manager
- Controls

The Service Manager
- Controls will oversee the operations of the controls service department, ensuring exceptional service delivery and customer satisfaction. This role involves managing a team of technicians, coordinating service activities, and maintaining the highest standards in building automation and HVAC control systems.

Key Responsibilities

• Performing field service, troubleshooting, and system repairs on Delta Controls and other building automation systems.
• Develop and implement service strategies to improve efficiency and customer satisfaction in the controls department.
• Coordinate and schedule service calls, ensuring timely and effective resolution of customer issues.
• Conduct training sessions for technicians to enhance their skills in Delta Controls, BAS, and other relevant technologies.
• Maintain relationships with clients and ensure their needs are met by providing technical support and solutions.
• Monitor service performance metrics and prepare reports for management to identify areas for improvement.

Qualifications

• Bachelor's degree in Engineering, Technology, or a related field preferred.
• Proven experience in a service management role within the HVAC or Building Automation industry.
• Strong knowledge of building automation systems, HVAC controls, Delta Controls, and BAS.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Technical certifications relevant to HVAC and building automation are a plus.

Benefits

Compensation & Benefits:

Employee Stock Ownership Program Discretionary Annual Bonus' Health Insurance Dental Insurance Vision Insurance 401k with Discretionary Company Contributions Paid Time Off (Vacation; Sick Time) Paid Company Holidays Paid Parental Leave Tuition Reimbursement Program Employee Assistance Program Gym Reimbursements