Field Service Engineer

Job Title:

Field Service Engineer Job Description

The Field Service Engineer plays a key role in designing, programming, installing, and supporting complex electrical, hydraulic, and pneumatic systems for packaging machinery. This position focuses heavily on PLC and HMI programming, machine commissioning, and troubleshooting in the field, working closely with cross-functional teams and customers to deliver reliable, high-performance equipment solutions.

• Interpret and work from detailed schematics and engineering drawings of electrical devices and systems.
• Conduct electrical, hydraulic, and pneumatic design for packaging machinery and related equipment.
• Program machine PLCs and peripheral devices, primarily using Rockwell automation platforms.
• Develop and implement HMI programming using Rockwell Factory Talk Panel View and related tools.
• Coordinate machine debug, power-up, and validation activities with build and electrical teams.
• Travel to customer sites to perform equipment installation, start-up, runoffs, and commissioning.
• Provide hands‑on troubleshooting and editing of PLC and HMI programs on a laptop while in the field.
• Generate accurate bills of materials from specifications and engineering drawings.
• Support the development of technical catalogs and manuals by collaborating with Technical Writers.
• Work closely with cross‑functional teams across filler, seamer, and capper divisions to develop customer‑focused solutions.
• Provide troubleshooting support for existing machinery in the field, including electrical circuits and control systems.
• Apply knowledge of electrical design concepts, components, circuits, and power distribution to ensure safe and effective operation.
• Use strong customer‑facing skills to work directly with customers on‑site, addressing issues and explaining solutions clearly.
• Demonstrate initiative in the field, guiding and directing team members as needed to achieve project objectives.
• Ensure compliance with relevant electrical codes and standards, including NEC, NFPA‑79, and UL‑508.
• Document work performed, updates to programs, and changes to equipment configurations in accordance with company procedures.
• Collaborate with internal travel coordination systems to plan and manage trips, often several months in advance.
• Report on‑site to the manufacturing facility when not traveling to customer locations.

• Approximately 3 or more years of experience in field service engineering or a closely related role, working directly on complex machinery and control systems.
• Strong experience with Allen‑Bradley PLC programming and troubleshooting.
• Proficiency in PLC programming in Rockwell environments, including RSLogix5, RSLogix
  500, RSLogix
  5000, Studio 5000, and Connected Components Workbench (CCW).
• Experience with HMI programming in Rockwell environments, such as Factory Talk View.
• Ability to perform electrical schematic drafting using AutoCAD Electrical.
• Strong skills in electrical circuit troubleshooting and diagnostics.
• Solid understanding of electrical design concepts, processes, components, circuits, and power distribution.
• Working knowledge of NEC, NFPA‑79, and UL‑508 standards and their application to industrial equipment.
• Ability to read and interpret detailed engineering drawings and schematics.
• Capability to generate bills of materials from specifications and drawings with a high level of accuracy.
• Comfort working directly with customers in demanding field environments, maintaining professionalism and composure.
• Willingness and ability to travel up to 100% of the time, including some nights and weekends.
• Ability to work long hours, including 12‑hour days and approximately 60‑hour workweeks when traveling.
• Strong initiative and self‑direction, with the ability to guide and support team members in the field.
• Effective communication and collaboration skills for working with build, electrical, and cross‑functional teams.
• Residence within reasonable proximity to a major airport to support frequent travel.

• Bachelor of Science in Electrical Engineering (BSEE) or Bachelor of Science in Electrical Engineering Technology (BSEET) is preferred.
• Experience…