Assistant General Manager

Overview

The Factory at the District is seeking a charismatic, organized, and versatile Assistant General Manager who is passionate about operations and setting a new standard for accommodating the needs of venue customers and touring artists. This person will have meticulous attention to detail, an enthusiastic personality, and most importantly, a passion for live music. This is a full-time salaried position that reports to the General Manager and Talent Buyer.

Job Title

Assistant General Manager (AGM)

Venue: The Factory – St Louis, MO

Reports to: General Manager

Position Summary

The Assistant General Manager plays a key leadership role in the daily and event-day operations of a high-volume, 3,800-capacity live music venue. This position is hands-on and highly visible, requiring regular work during nights, weekends, and holidays. The AGM supports all aspects of venue operations, staff leadership, and event execution, and serves as a primary decision-maker during events to ensure safe, efficient, and successful shows.

Event Operations & Show Execution

• Serve as Manager on Duty for concerts and events, primarily during nights, weekends, and holidays
• Oversee event execution from load-in through load-out in a fast-paced, high-volume environment
• Coordinate closely with Production, Security, Guest Services, Box Office, and Food & Beverage teams
• Ensure staffing levels, operational readiness, and venue presentation meet event demands
• Enforce venue policies, safety protocols, and operational procedures during events

Leadership & Staff Management

• Assist with hiring, training, and supervising full-time and part-time staff
• Provide direct leadership to department managers and frontline staff on event days
• Support scheduling, labor planning, and timekeeping to control costs while meeting operational needs
• Lead by example during peak hours and high-pressure situations

Guest Experience & Issue Resolution

• Maintain a high standard of guest experience in a high-traffic, high-energy environment
• Handle escalated guest concerns, incidents, and service recovery in real time
• Support accessibility, crowd flow, and entry/exit operations during sold-out events

Financial & Administrative Support

• Assist with event settlements, expense tracking, and post-show reporting
• Monitor labor and operational expenses during events
• Review invoices, purchase orders, and payroll approvals as assigned

Artist, Promoter & Vendor Coordination

• Act as an operational point of contact for promoters, tour managers, and vendors on show days
• Support fulfillment of artist hospitality, technical needs, and contractual obligations
• Maintain professional, solution-oriented relationships with external partners

Safety, Compliance & Risk Management

• Ensure compliance with alcohol service laws, safety regulations, and security protocols
• Respond to emergencies and incidents, completing required documentation and reports
• Support ongoing risk assessment and crowd management planning

• 5+ years of experience in live music venues, event operations, or high-volume hospitality environments
• Experience working in mid- to large-capacity venues (3,000+ capacity preferred)
• Proven ability to lead teams during nights, weekends, and high-pressure events
• Strong operational judgment and real-time problem-solving skills
• Excellent communication and organizational abilities
• Comfortable working long hours in loud, crowded, and fast-moving environments

Schedule & Physical Requirements

• Schedule Expectations
  • This role requires a flexible schedule with regular nights, weekends, and holidays
  • Extended hours during back-to-back show weeks and peak seasons are expected
• Physical requirements:
  
  ability to stand and walk for extended periods; lift heavy items; work in loud, dark, crowded, and fast-paced environments

• Competitive salary based on experience
• Benefits package including health, dental, vision, and paid time off
• Live music and event access as part of the role