Event Production Location Lead - Production Manager

WHO WE ARE

At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That’s why we’re always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.

We offer lots of room for growth! We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization. We offer a competitive package and a balanced work-life culture.

We love what we do and hope you do too - come join us!

The Event Production Location Lead - Production Manager will lead the onsite event production and operational support team for an established multinational pharmaceutical and biotechnology company. This key role is responsible for:

• overseeing the day-to-day operations, coordination, scheduling, and execution of onsite, hybrid, and virtual productions across supported event and meeting environments,
• partnering with the client Live Event team, requestors, and event stakeholders to coordinate production support requirements and operational readiness,
• managing AVI-SPL production personnel and operational workflows within the assigned location; and
• providing direct production coordination, escalation support, and operational leadership for assigned productions, live events, and meeting support activities as needed.

• Oversee the onsite team responsible for delivering high-quality production support through professional video, audio, streaming, and presentation technologies to support onsite, virtual, and hybrid event experiences.
• Serve as the primary onsite escalation point for operational issues, event support needs, and technical service concerns within the assigned location.
• Implement training and operational enablement programs to ensure personnel possess the technical, production, communication, and customer service skills required to support enterprise live event environments.
• Ensure minimum staffing levels and concurrent support capacity requirements are consistently maintained to support operational demands and scheduled event activity.
• Oversee development of contingency staffing and backfill plans, including coordination of freelance and supplemental production resources, to ensure uninterrupted service delivery.
• Support the assessment and recommendation of solutions related to the functionality, operational readiness, and technical capabilities of studio, meeting, event, and control room-supported environments.
• Develop and provide operational analysis, staffing utilization, and service performance reports to leadership on a recurring basis.
• Assess personnel performance and conduct coaching and performance reviews inclusive of corrective action measures as necessary.
• Ensure maximum utilization of internal employees, operational resources, and production support capabilities across assigned event environments.
• Promote adherence to operational standards, documented workflows, escalation procedures, and Service Level Agreement (SLA) requirements.

• Collaborate with client Live Event teams and stakeholders on production approach, technical workflows, and operational planning for assigned events and supported locations.
• Coordinate technical production requirements for live events, hybrid meetings, broadcasts, and streaming support activities while ensuring compliance with operational procedures and service standards.
• Manage and maintain production schedules including staffing assignments, technical resource allocation, event preparation timelines, and operational coverage requirements.
• Maintain relationships with AVI-SPL production resources, vendors, and external partners for scalable event support, additional equipment, and supplemental production staffing needs.
• Facilitate…