Coordinator, Ticket Operations

Primary Functions

• Stifel Theatre is seeking a very organized, customer-focused Ticket Operations Coordinator to oversee all aspects of ticketing operations for concerts, comedy shows, Broadway productions, special events & family entertainment. This position is responsible for ensuring the accurate setup and management of ticketed events, maintaining ticket inventory, supporting on-sales and presales and delivering an exceptional guest experience through box office operations. Though our office is a team of St.
  
  Louis Blues and Enterprise Center primary focus will be on Stifel Theatre. Primary Functions:
• Coordinate all ticketing operations for events at Stifel Theatre.
• Build and maintain events within the ticketing platform, ensuring accuracy of seating manifests, pricing, ticket inventory and event information.
• Partner with promoters, artist representatives, marketing, finance and venue operations to execute successful ticket launches and event settlement.
• Maintain a positive rapport with promoters, providing reports, assistance, and information promptly and accurately upon request.
• Review or perform balancing, depositing, and reporting of daily ticket receipts in conjunction with other staff members.
• Provide excellent customer service and execute efficient box office window procedures
• Collaborate with Guest Experience staff during events to resolve guest concerns and any seat discrepancies, when necessary.
• Monitor ticket sales and prepare reports for management and event stakeholders.
• Resolve ticketing issues and customer service concerns professionally and efficiently.
• Ensure compliance with company policies, financial controls and ticketing procedures.
• Perform all other duties as assigned.
• Supervise seller staff day to day & maintain seller schedule.

• Stifel Theatre is seeking a very organized, customer-focused Ticket Operations Coordinator to oversee all aspects of ticketing operations for concerts, comedy shows, Broadway productions, special events & family entertainment. This position is responsible for ensuring the accurate setup and management of ticketed events, maintaining ticket inventory, supporting on-sales and presales and delivering an exceptional guest experience through box office operations. Though our office is a team of St.
  
  Louis Blues and Enterprise Center primary focus will be on Stifel Theatre. Primary Functions:
• Coordinate all ticketing operations for events at Stifel Theatre.
• Build and maintain events within the ticketing platform, ensuring accuracy of seating manifests, pricing, ticket inventory and event information.
• Coordinate presales, public on-sales, VIP packages, Platinum inventory.
• Partner with promoters, artist representatives, marketing, finance and venue operations to execute successful ticket launches and event settlement.
• Maintain a positive rapport with promoters, providing reports, assistance, and information promptly and accurately upon request.
• Review or perform balancing, depositing, and reporting of daily ticket receipts in conjunction with other staff members.
• Provide excellent customer service and execute efficient box office window procedures
• Collaborate with Guest Experience staff during events to resolve guest concerns and any seat discrepancies, when necessary.
• Monitor ticket sales and prepare reports for management and event stakeholders.
• Resolve ticketing issues and customer service concerns professionally and efficiently.
• Ensure compliance with company policies, financial controls and ticketing procedures.
• Perform all other duties as assigned.
• Supervise seller staff day to day & maintain seller schedule.

• Experience working in performing arts center, theater, arena or concert venue.
• Familiarity with the Ticketmaster suite of products including Archtics, TM Host, Presence, and TM1 is a plus.
• Must be able to work independently, as well as train, manage, and motivate others.
• Excellent interpersonal skills when interacting with both coworkers and customers alike.
• Role requires a logical thinker, someone who can work through unfamiliar situations as well as display the discipline required for attention to detail, procedures and accuracy.
• Candidate must have the ability to work in a fast-paced environment and multi-task while maintaining a positive attitude and workflow.
• Proficiency with the Microsoft Office, Word, Excel, PowerPoint, Teams, etc.
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays.

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