Electronic Banking Wire Specialist ; Hybrid Eligible - KS, MO

Position: Electronic Banking Wire Specialist I (Hybrid Eligible - KS, MO)
Location: St. Louis

**** Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.
******** Together, there’s no stopping you!****##
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* Job Title:

** Electronic Banking Wire Specialist I (Hybrid Eligible - KS, MO)## ##
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* Job Description:

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** Summary
* * This position is responsible for performing operational support duties of the Electronic Banking Department, including processing wire transfers, ensuring account accuracy, and maintaining exceptional customer service standards.
** Essential

Duties & Responsibilities
*** Processes billions of dollars monthly of incoming and outgoing wire transfers accurately and efficiently.
* Perform daily tasks in a timely manner without jeopardizing quality and accuracy.
* Perform all duties with respect for confidentiality of client information.
* Manages the daily workflow and works together with team members to manage the workload of the team to ensure all tasks are completed efficiently and in a timely manner.
* Assists with daily tasks such as balancing of accounts, balancing wire totals, and conducting morning and end of day processing
* Exercising judgment and making decisions that may have impact on customer accounts or EB&T operations
* Emailing and calling clients and other internal departments to assist with corrections and/or questions regarding wire transfer policies and procedures.
* Responsible for working closely with customer service officers, retail staff, central operations, private banking, SBG operations, and specialized deposits to process client requests.
* Ensure operational integrity of accounts and processes are consistent with Bank policies and procedures and legal/regulatory requirements
* Maintains existing client relationships by addressing any customer service needs and resolving any issues
* Review wire requests against accounts and identify potential suspicious activity.  Work closely on fraud investigations with EB fraud on suspected or true fraud cases.
* Creates and responds to wire transfer service messages regarding various complex situations in a timely manner
* Completes thorough Regulation E investigations from start to finish and ensure we are within Regulation E compliance
* Handles the balancing of the Fed Reserve balance, which involves checking the general ledger and wires for balancing for the wire transfer department
* Supports Retail Staff with issues, questions, and concerns regarding their wires transfers
* Develops and maintains detailed department procedures to ensure consistency and compliance
* Manages reports and inputting and tracking wire transfer data
* Creates and manages cases with electronic banking vendors for software issues, client concerns, and changes needed to their software
* Responsible for completing all projects related to the department as assigned by their manager throughout the year by the due dates
* Participate in audits and examinations by providing necessary data and responding to questions from internal and external auditors regarding our wire transfer processes
* Assists with training new employees ensuring they are equipped to perform daily tasks
* Assists with user acceptance testing and software upgrades with the wire vendor
* Serves as a back-up for other areas of the electronic banking department
* Other duties as assigned
** Qualifications
* ** Must be familiar with Electronic Banking and wire transfers
* Strong verbal and written communication skills
* Demonstrates extreme attention to detail and ability to manage many tasks and projects simultaneously with accuracy
* Ability to critically think through complex situations
* Ability to communicate complicated information to both internal and external customers
* Ability to develop strong working relationships and interact well with employees at all levels of the organization
* Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
* Motivated and open to change
* Ability to meet multiple deadlines in a fast paced environment
* Ability…