Client Service Officer Card Specialist

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Annual paid volunteer time off and charitable-matching opportunities
• Voted a Best Bank to Work For by American Banker for multiple years
• Supportive and collaborative work environment
• Chance to engage with interesting colleagues while supporting community initiatives

• Respond to high call volumes addressing clients' debit and credit card needs and inquiries
• Process debit and credit card maintenance requests, including status changes and emergency card orders
• Monitor and maintain debit card temporary limit cases daily
• Serve as an escalation point for any debit card issues from Client Services or Retail Teams
• Assist with special projects and communicate process improvements to leadership

• Minimum of 2 years in the financial services industry or relevant experience
• Previous customer service experience is required
• Strong organizational skills and ability to multitask efficiently
• Excellent verbal, written, and telephone communication skills
• Proven accuracy and integrity of work

• Previous debit or credit card experience preferred
• Ability to adapt and respond quickly to change or new information
• Experience navigating multiple banking systems

#Financial Services #Customer Service #Career Opportunity #Community Support #Best Bank To Work For

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