Student Financial Services Representative - Student Financial Services

Scheduled Hours

37.5

Position Summary

This position serves as a key member of Student Financial Services and is responsible for delivering premier financial aid related customer service to prospective and current students and their families and to both on and off campus partners.

Job Description

Primary

Duties & Responsibilities:

Assists students and parents with up-to-date, accurate and complete information regarding financial aid and billing related questions and transactions, signing of documents and scheduling appointments for Student Financial Services Counselors. Contacts may be in person, by phone, via email or through other electronic means.

Other duties of the service center representative may include the following.

* Ensure continuity of federal work-study on-line job information.

* Plan and organize federal work-study information provided to campus partners.

* Assist as needed with monthly Federal Work Study Audit process including monitoring financial aid award reports for award changes.

* Opening and closing of SFS Service Center.

* Balance and reconcile daily transactions.

* SFS Refund check processing.

* Assistance with student service activities related to account inquiries, billing adjustments, financial arrangements and federal financial records.

Performs other duties as assigned.

Working Conditions:

Job Location /Working Conditions

* Normal Office Environment

Physical Effort

* Typically Sitting at a desk or table

Equipment

* Office Equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Office Environment (3 Years)

Skills:

Microsoft Office, Payment Processing

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

* Cash handling experience in a business setting.

Preferred Qualifications

* Experience with Power

FAIDS.

* Experience in a banking environment.

* Microsoft Office Skills (Microsoft Excel & Word).

* Ability to work well in a high volume environment.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Cash-Handling, Communication, Computer Literacy, Confidentiality, Customer Service, Deadline Management, Detail-Oriented, Microsoft Excel, Prioritization, Self-Organization (Business), Sound Judgment, Teamwork

Grade

G06-H

Salary Range

$17.87 - $27.06 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email Candidate Questions or call the dedicated accommodation inquiry number at  and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this…