Assistant Manager - Branch

FDIC-Insured - Backed by the full faith and credit of the U.S. Government

Plans, implements and directs the business development and sales activities of the Branch as communicated by the Branch Manager. Has thorough knowledge of advanced new accounts and handles teller transactions in accordance with bank policies and procedures. Builds relationships by providing excellent client service. Cross sells bank products and services. Accountable for the achievement of operational and sales/referral objectives and job expectations.

Responsibilities may include providing support for digital banking services and customer assistance in person, via phone, web and chat. This entails guiding clients through the use of online banking platforms, troubleshooting issues related to mobile and online banking applications, and ensuring seamless execution of digital transactions. All support must be delivered while maintaining the highest standards of information security and confidentiality for both the client and bank data.

Bankers are expected to manage their accuracy and exceptions. Maintaining a high standard of accuracy in all work produced, including client documentation, transaction processing, and compliance assessments is necessary to perform the job well. Any errors, discrepancies, or exceptions must be promptly identified and resolved within established time frames to uphold the bank’s operational integrity, regulatory compliance and reputation.

• Greets clients and establishes a quality service environment by displaying a friendly and courteous attitude and using the customer’s name at least once during the conversation.
• Services clients by accepting and processing transactions with accuracy within policy guidelines (e.g. deposits, withdrawals, payments, check cashing, issuing negotiable items etc.)
• Opens /closes and comprehends Level 1 products (Checking, Savings, Money Markets, and CD’s).
• Opens/closes and comprehends Level 2 accounts (IRA’s, business accounts, trust accounts, conservator accounts).
• Understands the requests the appropriate legal documentation when required.
• Explains transaction policies and procedures to clients. Solicits assistance from supervisor as needed.
• Obtains supervisory approval for transactions outside authorized limit.
• Notifies management of suspicious or questionable transactions.
• Refers large withdrawals and account closures to manager/sales staff for retention efforts.
• Actively seeks out and maintains basic product knowledge of all banking products. This knowledge may be obtained through training courses, branch meetings, corporate communications, etc.
• Logs all client calls and interactions in CSI Connections.
• Safeguards assigned cash and balances cash drawer daily as outlined in the Addendum to Cash Handling Procedures.
• Place holds on funds when appropriate and advises clients of funds availability.
• Maintains dual control and adheres to all security policies and procedures at all times.
• Completes assigned Sales Training and Compliance Testing.
• Participates in departmental meetings including accepting assignments for presentations.
• Reports to work punctually as scheduled and maintains professional appearance and conduct within the guidelines set forth in the Bank’s Employee Handbook.
• Able to process transactions through Branch Capture (If applicable).
• Allows entry of safe deposit box holders and accurately maintains entry card (If applicable).
• Exhibits excellent client service standards including face‑to‑face interactions, phone skills, and promptly replying to voicemails and emails.
• Familiar with Bank policies and procedures and uses them to make good judgment calls when handling client issues.
• Works with minimum supervision.
• Trusted with Branch/Vault combinations, keys and alarm codes.
• Ensures Branch Opening and closing procedures are followed.
• May be asked to train new employees.
• Vault Custodian.
• Places Coin/Currency orders and ships excess to maintain an adequate amount of cash to meet the daily needs of the Branch while staying within assigned branch cash limits.
• Ensures Teller Audits are completed as per bank policy.
• Complete Monthly Branch Audits.
• Complete…