Deposit Operations - Cash In Transit Specialist

Deposit Operations Specialist II

This position exists to categorize an experienced processor in Dep Ops who is responsible for functions within any of the following areas including ACH, Wire Transfer, Bookkeeping, Account Services, Commercial Analysis, Unclaimed Property, Electronic Banking, Reconciliations, Resolution, Research or IRA processing. Duties may include responsibilities of an experienced employee in any of the above areas or advanced knowledge in one or more areas.

• originate and receive ACH files
• handle ACH disputes
• balance and handle escalated and more complex ACH issues and transactions

• create and review outgoing wire instructions through multiple channels
• monitor and review incoming wires
• balance wires
• conduct wire investigations and provide support and information to internal and external customers on routine matters

• perform account maintenance
• manage CIF maintenance
• monitor missing TINs
• monitor excessive money market/savings
• provide branch assistance

• handle chargebacks
• manage non-post items
• process stop payments
• process posting transfer requests and balance them

• perform all functions related to IRA processing including IRS tax forms corrections, required minimum distributions and all First Form IRA distribution forms
• receive phone calls from internal and external clients regarding a wide variety of IRA RMD and federal withholding questions as well as problems or requests that pertain to IRA functions performed by Account Services

• maintain Commercial Account Analysis software with customer information provided from requests submitted to the First Forms database
• accurately interpret all requests and accurately enter them into the software
• balance, run and update queries and complete all monthly reposting of charges and volumes
• handle telephone calls from branches and business units regarding a wide variety of questions and any issues that may have occurred

Perform all functions related to property that needs to be escheated based on state requirements.

Validate Brinks cash orders for branches and ATMs.

• process Reg E debit card claims and research
• gift card fulfillment
• provide ACD and email support and service to branches and CCC

• process check adjustments
• process research requests