Branch Manager - Bissell Hills Office

Job Description

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty is to lead and manage branch(es) to ensure that goals are met and that compliance with all banking laws and regulations is maintained. This role will regularly coach, develop, mentor, and train team members, exercising discretion with independent judgement to perform necessary duties.

It requires utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services, helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services.

• Lead and manage branch operations to achieve business objectives and maintain regulatory compliance.
• Coach, develop, and mentor team members, fostering an environment of continuous improvement.
• Identify customer needs and recommend suitable products and services to help them reach their financial goals.
• Promote U.S. Bank products and services in the local market and community, expanding the customer base.
• Coordinate with partners such as wealth, business banking, mortgage, and payment services to deliver comprehensive customer solutions.

• Adaptive
  
  Coaching:
  
  Adjust coaching style to individual employee needs, providing real‑time feedback and fostering development.
• Conflict Resolution:
  Apply logic and de‑escalation techniques to resolve difficult problems.
• Accountability:
  Own decisions and actions, ensuring responsibilities are met with integrity.
• Influence:
  Persuade and inspire others to support ideas and initiatives, guiding customers toward beneficial solutions.
• Critical Thinking:
  Analyze information, question assumptions, and evaluate perspectives to reach well‑supported conclusions.
• Priority Setting:
  Focus on the most critical and impactful tasks to achieve business objectives.
• Relationship Management:
  Build and maintain positive, productive connections with employees and customers.
• Business Insights:
  Apply knowledge of products, services, digital trends, and policy to drive team performance.

• National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation
  
  Z.
• Compliance with criminal background and credit check requirements.
• Adherence to all regulatory, policy, and compliance issues related to retail banking.

• Bachelor’s degree or equivalent work experience.
• One to two years of experience in a sales, retail management, or banking environment.

• Deep product and service knowledge, including regulatory, policy, and compliance issues.
• Solid understanding of retail product philosophy, policies, procedures, documentation, and systems.
• Knowledge of teller and platform functions, including transaction processing, cash balancing, and account opening.
• Analytical skills for evaluating credit requests, preparing budgets, and determining market trends.
• Strong interpersonal communication, leadership, relationship management, time management, and sales skills.
• Problem‑solving ability with minimal guidance.
• Demonstrated success in a retail sales environment.
• Understanding of employment practices such as rewards, recognition, employee development, and change management.

The role requires working from a U.S. Bank location five (5) days per week and includes two or more hours of driving per week.

• Health insurance (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability; pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (two to five weeks depending on salary grade and tenure)
• Up to eleven paid holiday opportunities
• Adoption assistance
• Sick and safe leave (accruals of one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise provided by law)

Pay Range: $70,560.00 – $86,240.00

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. U.S. Bank participates in the E‑Verify program.