Operations Associate

primary responsibilities

• validate and reconcile monetary transactions on custodial platforms (e.g., schwab, fidelity).
• monitor, track, and provide timely updates on processing requests to ensure accuracy and completion.
• support digital signature processes, account setup and validation, and assist the client service team with processing mailed checks and paperwork as needed.
• monitor custodian alerts and distribute updates as appropriate.
• maintain accurate and timely data entry across core systems, including salesforce and orion.
• communicate effectively with colleagues, custodians, and internal partners through clear written and verbal channels.
• collaborate across departments to achieve shared objectives and contribute to team initiatives.
• share knowledge, best practices, and insights to enhance team effectiveness.
• assist with team projects and daily operational responsibilities as needed.
• demonstrate adaptability, initiative, and a proactive approach to changing priorities.
• consistently model the firm’s core values through actions and communication.
• contribute to training, knowledge sharing, and onboarding of new team members.

• bachelor's degree (expected graduation date by june 2026) or high school diploma and 2+ years of relevant client service or customer service.
• ability to work and commute out of our clayton, mo office.
• candidates must have permanent authorization to work in the u.s.
• experience in the service or financial services industry preferred.
• high attention to detail and accuracy in handling financial transactions and client information.
• excellent verbal and written communication skills.
• familiarity with custodians (e.g., schwab, fidelity) and crm/financial systems (e.g., salesforce, orion, docusign, envestnet) preferred.
• proficiency with microsoft office suite and working knowledge of windows operating systems.
• ability to work independently while collaborating effectively within a team environment.
• strong organizational skills, follow-through, and ability to manage multiple priorities.
• service-oriented mindset with strong interpersonal and relationship management skills.
• self-starter with initiative, adaptability, and problem‑solving capabilities.
• commitment to maintaining confidentiality and adhering to compliance standards.

this position is a non‑exempt position. The annualized base pay for this role is expected to be $50,000. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant’s skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k).

Please note that the job title is subject to change based on the selected candidate’s experience and education.

focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law.

focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

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