Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Banking organization, you will be based in St.

Louis, Missouri.

R220355

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and deepen the branch customer base through proactive sales and service activities; manage the customer experience by identifying opportunities to improve financial wellbeing; collaborate with ecosystem partners to grow customer share of wallet; position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service‑to‑sales, teller interactions, appointment setting and effective lobby engagement; deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions; leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience; perform lobby engagement activities; educate customers on options for managing financial transactions leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures; demonstrate sound judgment within established limits; demonstrate heightened scrutiny to identify and avoid loss; participate in branch daily operations ensuring they are completed efficiently and accurately.

• Customer Focused: knowledgeable about values and practices that align customer needs and satisfaction as primary considerations, and able to leverage that information to create customized solutions.
• Managing Risk: assess and effectively manage all risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Roles at this level typically require an associate’s or equivalent degree along with related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No Degree

No Required Certification(s)

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical, prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account;

back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational…