Assistant Branch Manager​/Personal Banker

Location

232 Hampton Ave., Punxsutawney, PA 15767

Monday - Friday 8:30am - 6:00pm
Saturday 9:00am - 12:00pm
(Must be flexible around branch hours)

Profiles customers to determine financial services needs and refers customers to other lines of business when appropriate. Opens loan and deposit accounts. Responsible for achieving individual goals including loan and deposit production and other sales goals as assigned by Retail Leadership Team and / or Branch Manager. Provides support to Branch Manager.

• Proves competencies in bank operations by completing the Frontline, Platform Sales & RSS Operational training as assigned by Consumer Bank Training in conjunction with Retail Operations.
• Demonstrates product knowledge, sales aptitude, and service expectations in a successful manner.
• Assists in the supervisory responsibility for the efficient and effective operation of the branch customer service function by creating a working environment focused on exceptional service and sales efforts.
• Coaches staff regarding sales expectations and achieving assigned goals.
• Completes Bank’s leader classes (STELLAR) as assigned by Employee Services.
• Completes Leadership courses as scheduled by Consumer Bank Training.
• Focuses on execution of sales conversations, note‑taking in appropriate systems while profiling customers to determine and recommend appropriate loan and deposit products.
• Utilizes customer service/correspondence software to streamline and improve efficiency while conducting interviews with customers to determine financial needs, then follows up with customers by suggesting solutions that meet the customers’ stated and unstated needs.
• Prepares loan applications using LOS software and coordinates loan document preparation.
• Opens new deposit accounts and produces signature cards, certificates of deposit and other deposit documents.
• Suggests additional bank services such as other loan accounts, deposit services, and insurance products, and makes referrals to line of business as needed.
• Follows up on loans and deposit accounts opened, correcting deficiencies or document exceptions.
• Utilizes the Sales & Service guide to complete outbound campaign calls on new and existing customers to generate new business as outlined in the Branch Playbook.
• Works with customers on loan inquiries, takes loan applications, and utilizes decision‑making power applications as required.
• Contributes to Branch goals and sales and service standards as outlined in the Branch Playbook and detailed by Branch Management.
• Executes professional sales and service behaviors in alignment with the Bank’s Our Shared Future purpose, five values and core drivers.
• Maintains a good working relationship with bank employees in other departments, demonstrating strong interpersonal skills and the ability to work independently while also being a motivated team player.
• Completes NLMS requirements as part of the S.A.F.E. Act certification and obtains annual registration per the Act.
• Performs other duties as assigned to support the successful operation of the branch.

Education: High school diploma or equivalent, plus specialized training or a two‑year degree. Successful completion of PB requirements.

Experience: Five to ten years of general business experience, one to two years of supervisory experience preferred. Successful completion of the retail training program required.

• Operates a keypad device 70% of the day; operates electronic equipment 10% of the day; operates office equipment 10% of the day.
• Standing required 2 hours per day in a straight position; sitting required 5 hours per day in a leaning position.
• Routinely lifts up to 10 lbs., twice per day; maximum lift 20 lbs. once per day; occasionally lifts or moves up to 50 lbs.
• Typing and data entry use manual dexterity skills up to 40% of the business day.
• Specific vision requirements include close vision of 18–20 inches for computer work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.