Business Banking Specialist

Position Overview

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. This Business Banking Specialist role is based in St.Louis, MO and is an in‑office position focused on fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.

• Acquire and expand the share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue.
• Achieve business results through leadership and productive collaboration with a wide range of ecosystem partners.
• Generate proactive leads and schedule appointments inside and outside the branch.
• Deliver a differentiated client experience from acquisition through onboarding and servicing.
• Manages proactive lead management and referral generation.
• Leverage bank product knowledge to grow the share of wallet and attract new consumer and business households.
• Manage and grow Business Banking relationships under 2MM in sales revenue.
• Use client information from various sources to develop actionable sales strategies and tactics.
• Generate quality referrals to ecosystem partners.
• Leverage tools and protocols to maximize business results.
• Develop ecosystem leadership inside and outside the branch as a COI.
• Work across ecosystem partners including PNCWM, PNC Private Bank, Business Banking, and Mortgage.
• Identify the resource or team best equipped to meet client needs and introduce the client accordingly.
• Hold partners accountable for routine updates and referral follow‑ups.
• Differentiate client experience through advanced conversation skills and deliver client well‑being with tailored solutions across deposits, lending, cash management, payments, and investing.
• Resolve client problems courteously and with urgency, escalating where necessary.
• Act as an advocate for clients and prospects across product, support, operations, or other departments within PNC, identifying trends and unique needs.
• Collaborate with the branch team to identify consumer and business banking opportunities and create referrals.
• Work closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand the share of wallet with consumer and business clients.
• Create client loyalty and grow client share of wallet through a differentiated experience.
• Perform lobby engagement activities to connect with clients and position PNC products to meet their needs.
• Educate clients on options for managing financial transactions through technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively and drive loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring completion in an efficient and accurate manner.

• Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction.
• Managing Risk – Assess and effectively manage all risks associated with business objectives and activities.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Business Acumen
• Customer Experience Management
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting
• Selling
• Understanding Customer Needs

• Education:
  
  Bachelor’s Degree or comparable combination of education, job‑specific certification, and experience (including military service).
• Certifications:
  
  None required.

• Medical and prescription drug coverage with a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short‑term and long‑term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Backup child/elder care programs.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Robust wellness program with financial incentives.
• Paid…