Senior Relationship Banker

Essential Duties and Responsibilities

• Responsible to share and recommend the bank's full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in-person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy.
• Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers' accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch consumer loan portfolio(s); coach staff (applies only to Sr RB in the absence of an AFCM) to sell and handle consumer loan requests in an effective manner.
• Uncover needs and refer customers to a partner-centric team that works with small business, corporate, and institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate, and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions.
• Performs other duties and responsibilities as assigned.

• Ability to effectively motivate and present information in one-on-one and small group situations, to customers, clients, and other employees in the organization.
• Embrace a team-centric approach to collectively help our customers in an ever-evolving and fast-paced banking environment.
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.
• Met or exceeded individual goals for the most recent 3 of 4 quarters.
• Regularly conduct team kickoff and meetings with guidance of branch leadership.
• Assume the role of SME (Subject Matter Expert) in branch as related to all product and services offerings.
• Work jointly with branch leadership in guiding and reinforcing training with all junior associates.
• Under the direction of Financial Center Manager, coach transactional associates toward conversation starters and improved referrals.
• Education and/or
  
  Experience:
  
  HS Diploma/GED.
• Two years customer-facing and goal-oriented experience.
• Requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment. Please refer to (http:/mortgage.nationalwidelicensing.org) for more information.
• Computer
  
  Skills:
  
  MS Office programs.
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge.

• Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town).
• Ability to provide support and guidance at other banking institutions within the market.

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.