Business Support Specialist II

This job posting is anticipated to remain open for 30 days, from 25-Aug-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose:
We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report. ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Seeking a dynamic individual to assist in continuing build out of a new area within operations supporting alternative investments. The team is growing quickly and building many of the processes from the ground up. Individual should feel comfortable performing various functions and responsibilities associated with the product(s) in scope. The individual will play a centralized role in leading our firm's effort and increased ability to expand the array of alternative investment products able to be held in firm name.

Individual will be able to operate in a complex product involving working across multiple areas and stakeholders to execute operational functions.

• Ownership of the daily processing and operational support of alternative investment products, ensuring transactions, trade activity, and related servicing functions are executed accurately, thoroughly, and within established service level expectations.
• Responsible for maintaining a high level of quality and precision in daily operational activities; proactively identifying discrepancies, researching exceptions, and coordinating resolution with internal and external stakeholders while mitigating risk and ensuring a positive client experience.
• Own daily workflows to ensure timely execution of alternative investment transactions while adhering to regulatory requirements, firm policies, and operational controls.
• Develop and maintain subject matter expertise in alternative investment operations and associated trading processes to support business continuity, operational scalability, and process excellence.
• Partner with internal business areas, vendors, product sponsors, and service providers to facilitate the accurate and timely processing of alternative investment transactions and servicing requests.
• Identify opportunities to enhance operational efficiency, reduce manual touchpoints, strengthen controls, and improve overall processing quality through process improvements, automation initiatives, and enhanced reporting capabilities.
• Serve as a key resource for complex operational inquiries related to alternative investments, leveraging strong analytical and problem-solving skills to drive timely and effective resolutions.
• Contribute to the development of procedures, controls, training materials, and best practices that promote consistent, accurate, and scalable execution of alternative investment trading and related operational functions.

• Strong problem-solving skills are required in order to research non-routine questions and recognize complex situations involving client accounts and/or firm systems.
• Ability to analyze, research and make decisions on non-routine issues independently with little or no guidance.
• Deep understanding of regulatory environment and ability to apply knowledge to reach appropriate conclusions in best interest of clients and firm.
• Must be able to understand the upstream/downstream impacts to other departments and divisions within the firm and coordinate time sensitive work…