Program Technician

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the St. Louis County Child Support Office based at 9900 Page Ave., St. Louis, MO.

As our Benefit Program Technician, you will serve Missouri citizens by assessing their Child Support needs during phone calls, in-person office visits and online inquiries. You may assist and guide them through services such as verifying paternity, establishing child support orders, and enforcing and/or modifying Administrative and Judicial orders.

We offer a six-month training program for all new employees with additional training as needed. This position has a consistent and structured work schedule with a generous leave benefit that allows for work/life balance. This is a rewarding position with the opportunity to positively impact the lives of Missourians and their families.

To succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service OR have a Bachelor's Degree.

To thrive in this role, you must be compassionate, non-judgmental, and supportive. The ideal candidate would possess excellent customer service skills, experience working with several computer programs simultaneously and a strong attention to detail.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Accepting applications from all qualified applicants.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.

This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

FSD.Personnel.gov