Patient Billing​/Services Representative II; Float - Otolaryngology

Position: Patient Billing/Services Representative II (Float) - Otolaryngology
Location: St. Louis

* Responsible for working on pre-arrival alerts. (i.e., insurance, referrals, etc.).
* Updates and verifies patient insurance, billing and demographic information in EPIC for reimbursement for the patient visit. Checks eligibility either electronically or manually as needed.
* Collects fee for service (copay, deductible, self-pay, cosmetic services, consults and surgery pre-pays and past balances etc.) and records in EPIC.
* Checks patient in through EPIC and updates, demographics, insurance, patient portal access and verifies pharmacy information; verifies referrals received, scanned and linked to appointment.
* Schedules return patient appointments, patient testing and procedures.
* Maintains familiarity with insurance companies and their reimbursement policies.
* Balances cash drawer daily.
* Answer incoming department telephone line.
* Checks patient out and prints After Visit Summaries (AVS) for patient.
* Basic Life Support certification must be obtained within one month of hire date.
* Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
* Up to 22 days of vacation, 10 recognized holidays, and sick time.
* Competitive health insurance packages with priority appointments and lower copays/coinsurance.
* Take advantage of our free Metro transit U-Pass for eligible employees.
* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care.

WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems.

We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.
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