MLT III - Lab Customer Service

City/State: Saint Louis, Missouri

Categories: Laboratory

Job Status: Full-Time

Req  : 104885

Pay Range: $26.45 – $43.91 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)

Additional Information About the Role

Are you looking for a career as a MLT III Look no further BJC!

As a MLT III at BJC Healthcare
, you play a crucial role in the delivery of high-quality patient care. Join our Laboratory Services team to be an integral part of delivering precise and reliable laboratory results that impact patient outcomes positively.

• Shift :

• Monday-Friday, Evening Shift, 3p-1130p

• Job Description:

• Laboratory Customer Service servces the critical role of handling all phone calls coming into the dept of laboratores; investigating, resolving, and helping our clients (including our internal departments) so that we may deliver excellent care to our patients. This allows our technologists team-members to concentrate on laboratory testing. Every caller is our customer and the Laboratory Customer Service respresentative's goal is to successfully assist each caller no matter what their need may be.

• Job Duties:

• Calling critical lab results

• Clearing pending logs

• Call unacceptable outpatient batteries

• Place specimen pick up orders for clients

• Enter client supply orders

• Fax reports

• Perks

• $7,500 Sign-On-Bonus Eligible
• Benefits Eligible

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

No other organization offers an opportunity for exploration and discovery like Barnes-Jewish Hospital. As a laboratory professional with Barnes-Jewish Hospital, you'll have exposure to the most advanced testing protocols and processes in medical diagnostics, and one of St. Louis' widest varieties of disciplines and specialties in laboratory careers. Our full-service, 24/7 laboratory is known for its leading-edge technology and the most progressive clinical techniques in practice today.

you'll be working with the best, in a supportive atmosphere that will encourage your growth and advancement. Plus, you'll have opportunities to share your skills and knowledge by participating in clinical trials and research in conjunction with leading organizations such as the Washington University School of Medicine.

Performs specimen processing and routine / complex testing on blood and other specimens which requires a knowledge and understanding of quality control, basic instrument maintenance, and procedure methodologies and reference ranges. Maintains appropriate documentation of all activities as required. Demonstrates good laboratory practice May also coordinate the activities of the lab.

• Reports and maintains record of patient test results through the laboratory computer system accurately, meeting published turn around times for routine testing and stats.
• Documents patient test management problems/concerns on quality documents and initiates corrective action.
• Operates all instrumentation in assigned areas to deliver precise, timely, and accurate laboratory results. Performs laboratory procedures for specimen collection, processing, test analysis.
• Performs quality controls for all equipment and troubleshoots malfunctioning instrumentation as necessary. Monitors quality control performance and corrects any problems and or reports any problems to the appropriate department. Assesses technical and or instrument problems, including quality control and abnormal findings, evaluate possible solutions and chooses an appropriate course of action to solve the problem.
• Trains new personnel in methods, procedures and use of equipment and…