Front Office Associate

Summary: Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals by performing the following duties. Provide medical assistant duties as needed. Proficient in completing accurate vital signs and phlebotomy, detail oriented, able to deal with diverse clientele, various medical assignments regarding processing patients and paperwork and work in fast paced environment.

• Register all patients by updating data when necessary.
• Assess and confirm patient payment source.
• Collect all fees due from patients in accordance with company policy.
• Maintain efficient flow of patients to the prospective departments.
• Reconcile cash to the audit report at the end of each workday.
• Inform patients to bring picture identification, insurance card, and co-payment if required and arrive 30 minutes prior to the scheduled appointment time as well as inform and document the requirements for self pay patients in computer system at the time appointment is schedule.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system.
• Prepares all billings in computerized system for processing by finance change to properly exit patient by keying encounters and collecting additional fees as necessary.
• Reschedule cancelled appointments due to changes in the provider schedule and appropriately document how patient was notified.

This job has no supervisory responsibilities.

• Problem Solving – Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Project Management – Completes projects on time and budget.
• Technical Skills – Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills – Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions.
• Written Communication – Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Teamwork – Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Embodies a team-based approach to patient care.
• Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics – Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support – Follows policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports organization's goals and values;
  Supports affirmative action and respects diversity.
• Strategic Thinking – (No explicit description provided.)
• Judgment – Displays willingness to make decisions;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision‑making process;
  Makes timely decisions.
• Motivation – Demonstrates persistence and overcomes obstacles;
  Measures self against standard of excellence.
• Planning/Organizing – Uses time efficiently.
• Professionalism –…