Clinical Account Manager

Job Type: Full‑time

Remote

Located in St. Louis, MO or Kansas City, MO

Relocation assistance is available for qualified candidates.

MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability.

With people at the epicenter of our research and technology, we relentlessly pursue connection—connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, and clinical partners. Our Mission:
Delivering leading-edge technology to restore hearing and empower connection.

Calling all Audiologists! Join MED-EL in advancing the future of hearing healthcare. We’re seeking a professional who combines clinical expertise and cochlear implant experience with strategic relationship‑building skills to drive growth, deliver meaningful solutions, and strengthen partnerships with leading clinicians and medical professionals.

• Deliver sales goals and maintain budgetary allowances.
• Develop valuable relationships with clinicians, all levels of hospital and medical center professionals and other professionals providing services to candidates for and recipients of MED‑EL hearing solutions.
• Possess professional engagement skills, demonstrate products and services effectively and ask for appropriate commitments with integrity.
• Participate in the development of new business which results in sales growth.
• With the assistance of the Regional Director and regional teammates identify the key elements in hearing device purchasing decision processes with assigned accounts to intimately know the key decision‑making components.
• Under the guidance of the Regional Director support the MED‑EL Finance and Reimbursement departments to improve the financial performance of the region.
• Maintain necessary vendor relationship credentials as needed.
• Remain current on and abide by relevant state laws and center‑specific vendor relationships policies with Health Care Providers. Identify, acquire and supply most current policies to Risk Management department for addition to server databases.

• Contribute to the collection and entering of accurate and comprehensive Account and Contact information in the company Customer Relationship Management (CRM) database. This includes maintaining relationship connections, market share data, center visit reports and other data as requested by the CEO, VP of Sales and Regional Director.
• Under the direction of the Regional Director, participate with region teammates in establishing and regularly monitoring sales goals for assigned accounts.

• Demonstrate an understanding of the causes and types of hearing loss, audio logic and otologic evaluation techniques and general treatment options.
• Demonstrate competency in the anatomy, etiology of disease, indications and contraindications for cochlear implant and middle‑ear surgery.
• Demonstrate competency in all audiological aspects of supporting MED‑EL products, including programming software for all product lines.
• Demonstrate general competency on surgical approaches for hearing implants and have a basic working knowledge of surgical differences between competing devices.
• Demonstrate competency in supporting difficult programming cases and supporting clinicians and patients through the Complaints handling process.
• Demonstrate competency in operating MED‑EL equipment and software for performing intraoperative implant electrical evaluation and basic Auditory Response Telemetry.
• Participate in all trainings as determined by Education and Regional…