Health Center Administrator

Description

I. BASIC FUNCTION:
The Health Center Administrator (HCA) is responsible for leading and managing the day-to-day operations of the health center, from overseeing a variety of administrative functions to training and managing personnel in a professional, team-oriented environment. The HCA supports operational initiatives, achieving patient satisfaction and clinical outcomes measured via a variety of metrics with a focus on service and operational excellence.

The primary responsibilities of this position are direct and indirect supervision of all center staff (excluding providers), fostering cohesion among the center, managing and coordinating the development and implementation of policies and procedures as they relate to customer service.

The role of the Health Center Administrator requires a comprehensive skill set, including excellent communication, organization, and interpersonal skills.

All employees of FCHC must ensure service standards are delivered, including:

• Demonstrates a commitment to FCHC mission and vision.
• Demonstrates a positive attitude towards patients, employees, role, and the health center.
• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.
• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) customers. Treats patients, customers and colleagues with dignity and respect.
• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
• Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.

• Adheres to and promotes a culture of safety and cleanliness.
• Adheres to HIPAA/Confidentiality standards.
• Respectful of FCHC property, properly and safely uses Health Center Equipment.

DEPARTMENT: HEALTH OPERATIONS

JOB TITLE:

HEALTH CENTER ADMINISTRATOR

• Department Officer:
  Chief Operating Officer
• Reports to:
  
  Chief Operating Officer
• Direct Supervision:
  Center Operations Staff
• Indirect Supervision:
  Non-Provider Clinical Staff

• Oversees and manages all aspects of the center’s daily operations, including scheduling, office management, and staff supervision.
• Participates in interviewing, hiring and orientation of center staff. Manages and supervises front office staff, clinical staff, and other administrative personnel.
• Ensures effective communication with patients, physicians, and staff. Ensures there is adequate staffing each day, arranging coverage for any call-offs or scheduled time off and ensuring that all Standard Operating Procedures are followed.
• Coordinates and collaborates with providers and staff to deliver high-quality patient care. Directs and enhances the provision of medical services by fostering a sense of teamwork within the center.
• Oversees the scheduling of patient appointments and medical procedures to ensure adequate patient volume to meet organizational goals.
• Participates in the development and updates to policies and procedures to comply with regulatory requirements.
• Develops written performance standards for staff under supervision.
• Develops and implements efficient systems and processes to optimize workflow and ensure smooth operation of the center. Evaluates key center performance metrics to determine effectiveness of systems and processes.
• Provides orientation to new employees and provides ongoing training to all employees within the center.
• Conducts meetings and facilitates trainings, including trainings on new initiatives and workflows.
• Ensures compliance with all relevant regulations, laws, and standards, including HIPAA and OSHA.
• Supports the management of all aspects of the business impacting the financial health of the center including scheduling, budgeting, and billing.
• Ensures excellent customer service and patient satisfaction by resolving any complaints or issues that arise.
• Contributes to the strategic planning and decision-making processes to drive the growth and success of the organization and center.
• Responds to concerns of patients, providers, and staff. Monitors, inspects, and reports incidents as they arise within the center.
• Works with leadership to identify opportunities and problems and initiates plans for decision-making and…