Quality Control Analyst; Hybrid - Physicians Billing Service

Position Summary

Position is responsible for ensuring effective and efficient workflow processes for the PBS AR Management Team. This will entail auditing staff performance, creating and maintaining written guidelines, and assisting with onboarding of new hires with workflow training.

• Provides monthly review of workflow for all PBS AR Management team areas to ensure the highest level of quality and accuracy among staff.
• Creates and/or updates written guidelines, policies, procedures, and workflow documentation as needed.
• Monitors accuracy of AR staff work performance and takes action to assure compliance with written guidelines.
• Provides management with support and feedback on the accomplishment of goals and opportunities for improvement of individual team members.
• Collaborates with management team on appropriateness of benchmarks for quality and efficiency and suggests updates to quality and accuracy metrics as warranted.

• Normal office environment.
• Primarily remote with the exception of coming into the office at least once a month.

• Education:
  
  Bachelor's degree
• Certifications /Professional Licenses:
  No specific certification/professional license is required for this position.
• Work Experience:
  
  Relevant Experience (2 Years)
• Skills:
  
  Not Applicable
• Driver's License: A driver's license is not required for this position.

• Education:
  
  No additional education unless stated elsewhere in the job posting.
• Certifications /Professional Licenses:
  No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience:
  
  No additional work experience unless stated elsewhere in the job posting.
• Skills:
  
  Accounting, Analytical Thinking, Communication, Detail-Oriented, Health Administration, Interpersonal Communication, Patient Services, Registration Management, Teamwork

Grade: G09-H

Salary Range: $23.37 - $36.19 / Hourly

For frequently asked questions about the application process, please refer to the External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation, please email Candidate Questions or call the dedicated accommodation inquiry number at  and leave a voicemail with the nature of your request.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit (Use the "Apply for this Job" box below)..

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.