Clinical Support Specialist II; Hybrid - Neurology

Position Summary

This position is responsible for coordinating the Neuromuscular Clinical Laboratory in the Department of Neurology. This position includes duties associated with general administrative services, clinical functions, and billing related activities. This position requires an individual with strong communication and organizational skills.

40 hours per week

• Provides customer support for clients, faculty and staff in a friendly and helpful manner while providing a positive, professional, courteous and empathetic understanding to all customers.
• Exhibits high quality performance through accuracy, attention to detail and commitment in a timely manner.
• Accepts and electronically receives laboratory specimens for all sections of the laboratory, including registering patients into medical record and laboratory information systems.
• Oversees the procurement of materials from outside institutions in support of clinical testing performed by laboratories.
• Prepares and sends materials to reference laboratories in support of clinical testing not provided internally.
• Effectively troubleshoots errors and problems in order to ensure pre‑analytic accuracy in accordance with departmental policies and procedures.
• Demonstrates knowledge of insurance industry. Performs insurance verification for testing to ensure accurate and timely payment for services. Calls insurance companies for precertification when required.
• Effectively prioritizes workload to ensure completion of duties within stated expectations.
• Management & administration of Electronic Medical Records Systems & Information Technology Interfaces including:
  Co‑Path registration for all specimens, Co‑Path system troubleshooting, coordination of Co‑Path requirements for CAP, NY, CA, & FL licensures, serves as Co‑Path and Epic liaison for all lab personnel and physicians, facilitates Co‑Path and Epic training and ensures compliance of training requirements for all lab personnel and physicians.
• Ensures receipt of complete and accurate requisitions from outside facilities.
• Provides laboratory cost quotes to outside facilities.
• Enters CPT charges into Co‑Path for billing interface.
• Fulfills client requests as needed.
• Assists with additional projects as needed.

Job Location/Working Conditions

• Normal office environment.

• Typically sitting at a desk or table.

• Office equipment.

High school diploma or equivalent high school certification or combination of education and/or experience.

No specific certification/professional license is required for this position.

Healthcare (2 Years)

Not Applicable

A driver's license is not required for this position.

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

No additional education unless stated elsewhere in the job posting.

No additional certification/professional licenses unless stated elsewhere in the job posting.

No additional work experience unless stated elsewhere in the job posting.

Facility Layouts, Organizing

C06-H

$17.34 - $25.40 / Hourly

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation, please email Candidate Questions or call the dedicated accommodation inquiry number at  and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

All external candidates receiving an offer for employment will be required to submit to pre‑employment…