Patient Service Rep - Part Time

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

• Patient Service Representative
• Mercy Clinic Heart & Vascular
• 10012 Kennerly Road, St. Louis, MO 63128

Part Time, Monday & Tuesday Days – 16 Hours/Week

• High school diploma or equivalent.
• Customer service experience preferred.

• Greet and register patients; verify identity and manage check‑in/check‑out.
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling.
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow.
• Maintain accurate registration, EHRs, and assigned work queues.
• Handle patient concerns professionally and upscale/escalate as needed.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies.
• Perform other duties as assigned.

• Knowledge of medical terminology, insurance, and billing processes.
• Clear and professional verbal and written communication skills.
• Basic computer skills, including accurate data entry.
• Strong customer service skills with a patient‑focused approach.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and comply with privacy policies.
• Adaptable, professional, and able to work well under pressure.
• Effective problem‑solving and issue resolution skills.

From day one, Mercy offers outstanding benefits – including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.