Phone Triage Representative

The Phone Triage Representative role is primarily responsible for answering telephone to assist in meeting the patient’s needs. Duties include but are not limited to scheduling appointments for multiple cardiologists and various departments, assessing heart rate, blood pressure, and medication refills.

• Answer telephones in the telephone triage department as required to respond to inquiries made by patients and other physicians’ offices and other medical facilities.
• Screen and route patient calls to other departments efficiently, when needed.
• Complete detailed patient phone notes and flags and send them to appropriate staff.
• Responsible for scheduling new, current, follow‑up, rescheduling, and canceling patient appointments and testing for 14 physicians and various departments.
• Complete new patient registration using computerized automated scheduling system.
• Identify patient needs and clarify information requested.
• Mail patient instructions for testing as requested.
• Complete new hospital consults form as requested.
• Collect all necessary demographic information including insurance data.
• Fax appropriate medical documentation as requested by other physicians’ offices.
• Perform other duties as assigned.

• High school or GED required.
• Computer knowledge required; electronic medical records (EMR) highly preferred.
• Must have excellent customer service skills.
• Must be detail oriented and able to multi‑task.
• Excellent oral and written communication skills.
• Must be self‑motivated individual.
• Strong interpersonal skills.
• Able to work independently with minimal guidance and as part of a team.
• Multilingual and American Sign Language (ASL) a plus.
• Required to sit for a prolonged period, answering calls and reading computer screen.

This position reports to the Christian Northeast Office Monday‑Friday as scheduled between 7:00 am and 5:00 pm. Work is performed in a call‑center type environment.

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Full‑time, non‑exempt position. Competitive compensation and benefits package to include 401(k); a full suite of medical, dental, and ancillary benefits; paid time off, and much more.

The statements contained herein are intended to describe the general nature and level of work performed by the Phone Triage Representative, but are not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.