Service Desk Technician

Overview

Be Part of our Circle. We empower people to live their best life. That is our mission—not only to those we serve but to those we employ. This mutually shared sense of purpose drives our decisions and actions. Come as you are and achieve better lives as part of the St. Louis Arc family of individuals in this vital role.

• Provide in-person and remote technical support to end users and client network administrators
• Respond to and resolve service requests via email, phone, and ticketing system
• Troubleshoot, diagnose, repair, and upgrade hardware and software
• Support Windows, Android, and iOS operating systems
• Maintain accurate and detailed documentation of work performed and resolution steps
• Configure, deploy, tag, and maintain end-user hardware, software, and peripherals
• Manage and maintain IT asset inventory
• Collaborate with IT team members on projects and escalated issues
• Learn, implement, and support new software and operating systems
• Establish and maintain professional, empathetic, and respectful client relationships
• Travel to St. Louis Arc sites as needed to provide on-site support

• We’ll celebrate and empower your unique gifts and contributions. We’ll help you help others. You’ll be embraced and uplifted in our inclusive circle of support.
• You’ll have a voice and the autonomy to put into action your ideas for doing your job better—and serve others better.
• Hands-on leadership that empowers team member innovation.
• Opportunities to learn and grow, plus benefits to support your personal and professional well-being such as health insurance, retirement, and time off.

The flexible, respectful individual we see is an innovative and quick thinker with these qualifications:

• Associates, Bachelor’s, or technical certifications strongly desired; or 2 years related experience and/or training; or equivalent combination of education and experience
• Two years of IT Helpdesk experience preferred

We look forward to welcoming someone with the following knowledge and skills:

• Strong user skills in PC, Windows, and LAN networks
• Knowledge of Windows in a hybrid environment
• Experience supporting users in person, by phone, and via remote management tools (RMM)
• Ability to configure and support mobile devices, desktops, laptops, printers etc.
• Ability to multitask, prioritize work, and work independently
• Excellent customer service, communication, and organizational skills
• Knowledge of TCP/IP and basic network troubleshooting

Join our circle. Apply today.

Since 1950, people with disabilities and their families have been placing their trust with the St. Louis Arc. Today, our 400+ team members serve more than 4,500 children, teens, and adults with autism spectrum disorders, Down syndrome, intellectual and other developmental disabilities.