Client Services Representative

Overview

, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. The Client Services Representative is responsible for software configuration, data migration, and interface/integration initiatives for a set of clients to ensure systems are set up as designed and per client requirements. This position will prepare, create and maintain ticketing on-sale events, and develop/run reports for clients on  ticketing software.

It will promote and implement best practices as a subject matter expert. The Client Services Representative is the liaison between assigned clients and , ensuring clients are aware of and taking advantage of all  products and features, and will advocate on behalf of client requests for features and functionality.

• Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions
• Software maintenance, report configuration and execution
• Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
• Train box office staff on ticketing software
• Act as a liaison to a host of  departments, including call centers and web operations
• Work with other departments in rollout of new products for clients, including MyTickets, My Pro Venue  and Campaign Creator
• Exercise independent thought and judgment when dealing with client and user requests and resolution of issues
• Consult with users and provide information regarding the Pro Venue application
• Perform systems tests, analysis, and configuration to ensure the system is in excellent running order
• Proactively review and share details of product enhancements and release notes with the client, using specific, relevant use cases
• Assist clients in operating the ticketing system, including initial training and ongoing support for box office, accounting staff, and management
• Provide ongoing client support to assigned client base
• Advise clients on how to best use the ticketing system to meet their business needs
• Promote  features and functionalities, including but not limited to 3rd party offerings
• All other duties as assigned

• Bachelor’s degree or equivalent combination of education and experience
• Minimum two (2) years of experience configuring ticketing software
• Box office experience preferred
• Computer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed
• Remote evening and weekend availability, as required
• Must be client service oriented
• Excellent communication skills, both verbal & written
• Detail oriented, organized, proven ability to follow up on tasks
• Self-starter, able to prioritize and work independently with minimal supervision
• Work effectively under pressure

Salary Range: $62,500 - $67,000 (Base Salary) + Bonus

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. MLB provides a competitive compensation and benefits package for its employees.

• Competitive Benefits Package
• Company 401K Contribution
• Paid Time Off and Holidays
• Paid Parental Leave
• Access to Free Tickets to Baseball Games & MLB.TV
• Discounts at MLB Store |
• Employee Assistance Programs (EAP)
• Onsite/Online Training & Development Programs
• Tuition Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Pet Insurance

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. MLB values growth, teamwork, and professionalism and seeks candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

California Residents:
Please see our California Recruitment Privacy Policy for more details.

Colorado Residents:
Colorado based applicants may redact or remove age-identifying information. You will not be penalized for redacting or removing this information.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email  Requests for non-disability related issues may not receive a response.

Are you ready to Step Up to the Plate? Apply below!