System Implementation Project Manager

Job Type: Full-time

The Systems Implementation Project Manager plays a critical role in leading the successful planning, execution, and delivery of enterprise system implementations across acquired branch operations, including Net Suite ERP, field service management modules, and other integrated business applications. This position requires a strategic thinker who can effectively collaborate with cross‑functional teams to understand business needs, evaluate options, and facilitate the delivery of high‑quality technology solutions.

The ideal candidate will excel in managing complex, multi‑site implementations while ensuring projects are delivered on time, within budget, and aligned with organizational objectives.

Rapid Fire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates.

Lead end‑to‑end Net Suite implementation projects for branch acquisitions, including new implementations, system enhancements, integrations, and migrations from legacy ERP/CRM/FSM systems.

• Develop comprehensive project plans utilizing industry best practices, including work breakdown structures, resource allocation strategies, and realistic timelines with clear milestones.
• Manage multiple concurrent projects of varying size and complexity across different branch locations simultaneously.
• Utilize Net Suite project management tools and templates to standardize delivery and maintain consistency across implementations.
• Establish and monitor project KPIs, budgets, and quality metrics to ensure successful delivery outcomes.

• Define and drive end‑user business requirements and systems goals through collaborative discovery sessions.
• Effectively negotiate project scope and timelines with business leaders to achieve high‑value outcomes while managing expectations.
• Facilitate internal collaboration across teams, including employees, contractors, and external partners throughout the project lifecycle.
• Communicate project status, risks, and issues to stakeholders at all levels, including C‑suite executives.
• Manage change management processes to ensure smooth adoption and minimize business disruption.

• Assist in gathering, validating, and documenting branch process and system data where applicable to support migration from existing ERP/CRM/FSM platforms.
• Oversee and coordinate data cleansing, mapping, and migration activities performed by technical teams to ensure data integrity in Net Suite.
• Coordinate integration testing between Net Suite and other business systems to ensure seamless functionality.
• Partner with IT and technical teams to develop and execute legacy system sunset strategies with minimal operational impact.

• Proactively identify potential blockers and develop creative solutions to keep projects on track.
• Conduct comprehensive risk assessments and develop mitigation strategies for each project phase.
• Quickly assess situations, identify gaps, and present viable solutions to complex challenges.
• Monitor project health using real‑time dashboards and analytics to enable data‑driven decision making.

• Design and deliver end‑user training programs on Net Suite processes, workflows, and best practices.
• Provide training on integrated systems including FSM and Service Trade platforms.
• Create comprehensive training materials and documentation to support ongoing system usage.
• Foster user adoption through ongoing support and post‑implementation assistance.

• Bachelor's degree in business, Information Technology, Computer Science, or related field; OR 10+ years of demonstrated project management experience in lieu of degree.
• Minimum 5 years of experience managing Net Suite/Oracle ERP implementations.
• Proven track record of successfully delivering full lifecycle ERP projects from planning through implementation.
• Experience with…