Rq-Dst-Dbf Desktop Support Technician; Ts/Sci Clearance Required
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-02-16
Listing for:
NorthHill Technology
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Location: St. Louis
Overview
North Hill Technology Resources has an immediate need for a Desktop Support Technician with a TS/SCI Clearance to support a Federal Program in St Louis, MO. This is a direct-hire role with our client, a leader in the Intelligence Community. Immediate interviews.
Key Responsibilities- Configure, image, and deploy Windows-based desktops for new users
- Assist new users with system setup, initial login, and required software access
- Install, configure, and troubleshoot desktop hardware (workstations, monitors, peripherals, printers)
- Install, update, and troubleshoot approved software applications
- Diagnose and resolve common desktop issues related to operating system, applications, and hardware
- Submit, track, and update IT service tickets for additional needs, issues, or escalations
- Coordinate with system administrators, network teams, and cybersecurity staff as needed
- Replace or repair faulty hardware components in accordance with customer procedures
- Ensure systems comply with security and configuration standards
- Maintain clear documentation of work performed and issues encountered
- Provide professional, customer-focused support in a secure, mission-oriented environment
- 5 years of relevant experience
- Experience supporting Windows desktop environments
- Familiarity with desktop hardware installation and troubleshooting
- Experience using ticketing systems to document and track issues
- Strong customer service and communication skills
- Ability to work effectively in a 100% onsite secure environment
- Attention to detail and adherence to security policies and procedures
- Bachelor’s degree in IT relevant field
- 10 years of relevant experience
- Prior experience in a government customer facing environment
- Experience supporting user onboarding and system provisioning
- Basic understanding of Active Directory or enterprise IT environments
- Relevant certifications (e.g., CompTIA A+, Security+, or equivalent)
- Onsite support at a secure customer facility
- Standard business hours with potential for mission-driven schedule changes
- Hands-on technical work with end user systems and equipment
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