Salesforce Client Success Manager

Job Title:

Technical Client Success Manager (Salesforce)

Position Type:
Full-Time W2, Hourly - Contract to Hire

Compensation: $31/hr - $60/hr + Health/Vision/Dental Benefits fully covered by Launch Code during the contract period

Location:

St. Louis - Hybrid (onsite 3x/week on M/W/F)

We are seeking a client-facing Technical Client Success Manager with deep Salesforce experience to support organizations leveraging cloud-based CRM solutions. This role blends Salesforce technical expertise, consultative client engagement, and project coordination to ensure customers maximize platform value while aligning solutions with business objectives.

The ideal candidate combines strong communication and relationship-building skills with a solid understanding of Salesforce architecture and best practices. This individual will serve as a trusted advisor to clients, capable of leading strategic discussions while confidently engaging in technical conversations around Salesforce design, configuration, and optimization.

Key Responsibilities

* Serve as the primary client contact, ensuring successful adoption, satisfaction, and long-term engagement.

* Lead recurring client meetings to establish and maintain strategic roadmaps aligned with business goals.

* Provide consultative guidance on Salesforce architecture, best practices, and platform optimization.

* Analyze existing client processes and recommend scalable Salesforce-based solutions.

* Coordinate internal resources to deliver virtual Salesforce management and project-based work.

* Manage and track project deliverables, timelines, and client expectations.

* Translate business requirements into functional Salesforce solutions and communicate technical concepts clearly to non-technical stakeholders.

* Identify opportunities for additional services or enhancements that drive client success and growth.

Required Qualifications

* Bachelor's degree.

* Salesforce Administrator Certification (required).

* Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.

* Solid understanding of Salesforce architecture, including data models, security model, automation tools, integrations, and platform capabilities.

* Ability to discuss technical design decisions and participate in technical assessments/interviews.

* Excellent communication and presentation skills with proven client-facing experience.

* Experience balancing multiple clients or projects simultaneously.

Preferred Qualifications

* Additional Salesforce certifications (Advanced Admin, Platform App Builder, Consultant certifications, etc.).

* Experience in consulting, solution delivery, or technical customer success roles.

* Familiarity with integrations, APIs, or enterprise Salesforce environments.

* Strong problem-solving and solution design mindset.

What Success Looks Like

* Clients view you as a trusted Salesforce advisor.

* Salesforce solutions align with best practices and scalable architecture.

* Strong client relationships that drive continued growth and engagement.