IT Manager - Network; WAN Engineering

Hybrid/ Local candidates only
- St Louis region

The Network Strategy and Operations Department has an immediate opening for an IT Manager, who will lead our WAN Engineering team! In this role, you will provide leadership, guidance, and direction to a team of network engineers. Your primary function will be to lead, coach, and develop your team as they design and deliver resilient network solutions that meet business requirements.

You will focus on setting vision, fostering collaboration, removing obstacles, and ensuring alignment with business and IT stakeholders.

You will also be responsible for managing performance, career development, and team culture—including hiring, training, mentoring, rewarding, and recognition. While you oversee technical outcomes, your greatest impact will come from building trust, enabling your engineers to succeed, and ensuring organizational alignment. This role may occasionally require irregular or extended hours to support network design efforts, and success will depend on your ability to work effectively in a collaborative, team-oriented environment.

• Build, coach, and grow a high-performing team of network engineers through mentoring and career development
• Foster a culture of trust, accountability, and collaboration across IT and business functions
• Communicate technical concepts clearly to non-technical stakeholders and bridge business priorities with engineering execution
• Own team performance management, hiring, training, and recognition
• Model effective communication, collaboration, and conflict resolution
• Strong leadership skills with the ability to build, mentor, and empower high-performing technical teams
• Exceptional communication skills, including the ability to explain technical concepts to non-technical audiences
• Commitment to protecting our customers, employees, and brands by embedding security and compliance in all decisions
• Experience with project management methodologies (Agile, Waterfall)

• Define and drive network engineering objectives, ensuring solutions meet business needs for resilience, scalability, and security
• Oversee team delivery of network designs, architectures, and related project plans
• Collaborate with leaders and teams throughout IT to ensure alignment and partnership
• Partner with vendors and procurement to shape strategic direction, evaluate solutions, and contribute to contract reviews
• Provide oversight for escalations, ensuring timely resolution while empowering engineers to own technical outcomes
• Balance risk with business priorities and apply appropriate urgency to issues

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must reside in St. Louis, Missouri, or immediate surrounding area
• Must be committed to incorporating security into all decisions and daily job responsibilities
• 6+ years of IT experience
• 2+ years of experience having direct reports where you are responsible for 1 on 1's, employee development, hiring, and performance management
• Experience defining and managing IT infrastructure projects
• Experience leading networking teams in large-scale enterprise or service provider environments
• Proven track record of building strong vendor and partner relationships
• Familiarity with data center and enterprise network technologies (e.g., routing/switching, LAN/WAN, VPN, DNS, DHCP, Wireless)
• Experience using service management tools such as Jira, Big Picture, and/or Service Now

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
• 2+ years of experience leading teams that design, implement, and support branch network infrastructure
• Deep understanding of WAN and SD-WAN technology
• Experience leading teams responsible for the design, implementation, and support of remote access solutions
• Experience creating reporting and dashboards using service management tools such as Jira, Big Picture, or Service Now