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TS Operations IVR/Voice Specialist
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-02-16
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Systems Engineer, IT Specialist, Cybersecurity, IT Support
Job Description & How to Apply Below
Location: St. Louis
Overview
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Infinite Computer Solutions (ICS), is seeking the following. Apply via Dice today!
Responsibilities- Provide proactive monitoring, incident and problem management, and event response for voice services supporting business operations across Genesys Cloud and/or NiCE contact-center environments; execute changes with appropriate governance and documentation (release/change discipline); maintain operational documentation/runbooks and contribute to continuous service enhancements; coordinate vendors/carriers as required; administer and troubleshoot IVR and voice services, call flows, routing, and supporting voice infrastructure. Lead incident communications involving IVR (bridge facilitation, timely stakeholder updates), participate in an on-call/escalation rotation, troubleshoot voice quality and signaling, track and report SLAs/KPIs, and follow security/compliance controls (access management, PII/PHI as applicable).
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