System Administrator

Type of Requisition

Regular

Top Secret/SCI

Top Secret SCI + Polygraph

None

IT Infrastructure and Operations

• Skills: End User Technology, IT Troubleshooting, Virtual Desktop Infrastructure (VDI)
• Certifications: None
• Experience: 5 + years of related experience
• US Citizenship
  
  Required:
  
  Yes

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter.

Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in St. Louis, MO.

As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands‑on support for desktop environments.

In this role, a typical day will include:

• Independently develop technical solutions for the management of software, hardware, configurations, and architecture. Provide interpretation for systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Perform advanced software installations and upgrades to operating systems and layered software packages.
• Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provide guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Lead complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluate and assess existing systems and plan long‑term strategies.
• Configure and maintain networked computer systems, including hardware, system software, and applications.
• Conduct advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configuration guidelines.
• Be a recognized subject‑matter expert in job area typically through advanced education and work experience. Establish operational plans. Manage large projects with limited oversight from manager.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non‑technical colleagues.
• Train end‑users on the proper use of hardware and software. May train large groups of end users.
• May coach and review the work of less‑experienced professionals.
• May serve as a team or task leader (Not a people manager).

Knowledge in one or more of the following areas:

• Thin Client using Virtual Desktop Infrastructure (VDI) Technology
• Experience and/or knowledgeable with:
  Windows 11;
  Windows 10;
  Citrix; SMS; and SCCM
• End User Hardware:
  • Thin Client, Thick Monitors, KVMs, Printers, Plotters, Print Server Configurations, VOIP phone.
• Desktop Image Management
• Home Directory and Profile Support Services
• E‑mail Support Services
• Software Support Services
• Experience and/or knowledgeable with;
  Windows 7;
  Windows 10;
  Windows 11;
  Citrix; SMS; and SCCM

• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

• BA/BS (or equivalent experience)
• 5+ years of…