Director, Product - Provider & Payments

At Zelis, we Get Stuff Done. So, let’s get to it!

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

The Director, Product - Provider Experience & Payments is a senior leader within the Product & Technology organization responsible for defining and executing the product strategy for Zelis’ provider-facing payment solutions, including ZAPP Edge/ACH+, ePayment Center (ePC), and related provider engagement capabilities. This role sits at the intersection of Product, Technology, and Commercial Growth, translating Zelis Payments market strategy into scalable, high-impact provider solutions.

The Director will partner closely with the Product Strategy team—ensuring alignment with enterprise growth priorities—and collaborate with Commercial Growth to drive adoption, market expansion, and revenue acceleration across provider segments. The ideal candidate combines deep payments expertise, strong platform thinking, and the ability to align cross-functional teams around a shared product vision that advances Zelis’ leadership in healthcare payments.

• Lead the provider payments product domain within the broader Product & Technology organization, ensuring alignment to enterprise architecture, platform standards, and technology modernization initiatives.
• Define and execute a multi-year roadmap for ZAPP Edge/ACH+, ePC, and related provider-facing payment capabilities.
• Ensure product strategy aligns with technology scalability, security, compliance, and operational excellence standards.
• Partner with Engineering leadership to balance innovation, technical debt management, and platform performance.

• Partner closely with the Product Strategy team to translate Zelis Payments market strategy and competitive positioning into actionable product roadmaps.
• Align product investments with growth objectives, supporting go-to-market strategies, revenue targets, and market penetration initiatives.
• Provide product expertise to inform pricing, packaging, market segmentation, and expansion strategies.
• Serve as a key liaison within the Provider-centric Operating Model, ensuring internal and market feedback loops are incorporated into roadmap prioritization.

• Own the provider payments value proposition across digital enrollment, ACH+/EFT adoption, payment delivery, reconciliation, and reporting.
• Drive increased digital adoption and migration toward preferred payment rails aligned with Zelis Payments market objectives.
• Champion a seamless, intuitive provider experience across payment workflows and integrations with provider financial systems.
• Identify opportunities to enhance monetization, optimize payment conversion, and improve provider satisfaction.

• Oversee the full product lifecycle from discovery and validation through delivery, launch, and optimization.
• Prioritize investments based on revenue impact, provider adoption metrics, client demand, and enterprise strategy.
• Ensure disciplined product management practices including customer discovery, usability validation, outcome measurement, and continuous improvement.
• Facilitate strong collaboration across Product,…