Network Service Manager

Role Purpose

At LSEG, we see providing equal opportunities as a core priority. We build diverse teams that encourage coordinated work and sharing of ideas. This role works with the Director of Service Effectiveness in Networks Products and Services (NPS) to deliver world‑class network products and services in line with industry standards and internal processes.

At LSEG USA, you can be your best self. Our open, inclusive culture and collaborative communities connect colleagues worldwide, and skill‑development programmes support personal and professional growth.

• Provide governance and guidance to deliver world‑class network products and services, emphasizing risk‑based approaches.
• Participate in governance of all delivery elements, from technology rollout to service improvements, vendor coordination, and operational support, documenting risk profiles.
• Define Service Level Objectives (SLO) and Service Level Indicators (SLI) and report metrics to leadership.
• Drive continuous improvement of NPS products and services.
• Work closely with product managers, service owners, and business partners to ensure SLO/CLI objectives are met with quality and proper prioritization.
• Own service reports and review meetings, track critical metrics, and lead the Service Improvement Plan (SIP).
• Govern the NPS process, ensuring team compliance and continuously improving maturity.
• Join service owners in TRT and PIR to systematically improve incident/problem handling.
• Oversee the network ITSM process to prevent service disruptions through proactive change analysis.
• Track and maintain a service risk catalog, updating leadership and highlighting risk profiles for business decisions.
• Track audit results and resolve issues with product managers, owners, and service owners.
• Define and manage vendor performance indicators, holding vendors accountable through engagement and governance.
• Lead a team of Service Managers to provide consistent global governance (optional).

• 10+ years in a global technology service organization.
• Experience in global 24/7 network or infrastructure service operations.
• ITIL Certification (ideally ITIL
  4) with demonstrable application in a large 24×7 organization.
• Passion for continuous improvement and knowledge of improvement methodologies.
• Ability to influence and hold others accountable for service quality.
• Strong leadership and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Project management expertise.
• Capability to work under stress and manage multiple priorities.

• Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE).
• Certified Information Systems Security Professional (CISSP).
• ITIL Foundation Certification.

This role is ideal for professionals passionate about technology leadership, network innovation, and delivering seamless connectivity in a dynamic environment.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is to drive financial stability, empower economies, and enable customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and set the standard for everything we do, every day.

We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, disability, or any other protected class. We accommodate religious practices and mental health or physical disability needs in accordance with applicable law.

We value sustainability and encourage you to partner with us to meet sustainability objectives. Our LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.

LSEG offers tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.