Lab Automation Applications Specialist - St. Louis, MO or Chicago,IL

Job Description Summary

Lab automation applications specialist supporting customers on site and remote for new system implementations, troubleshooting the applications and scientific troubleshooting as well as training on system operation and maintenance.

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role you will be applying for a position with Waters.

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating growing antibiotic resistance.

Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the makers of possible.

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Lab Automation Application Specialist is responsible for the implementation of project deliverables related to BD Kiestra™ Lab Automation product. Areas of work include, but are not limited to: pre‑installation site planning, customer change management, support LIS connectivity, implementation support, and customer training. The LAAS will collaborate with the Lab Automation Project Manager, Sales, Service, and other members of the Clinical Solutions team to execute a comprehensive project plan.

This position is key to the success of the Lab Automation strategy and is required to drive a high level of coordination between the Sales, Projects/Applications, Service and Customer teams to ensure a smooth implementation at the customer site. The role focuses on bringing together the three areas of: technical system implementation, human change management and optimization of lab processes to implement the Lab Automation products.

• Configure Lab Automation products to work optimally with the lab work processes.
• Train end‑users in usage of the Lab Automation products.
• Provide on‑site support during validation and go‑live project phase.
• Execute several Change Management workshops to engage the product end‑users.
• Lead implementation of LIS connectivity.
• Participate in regular internal and external project team meetings.
• Transfer product ownership to customer team.
• Provide second‑level support for the Lab Automation instruments during product lifecycle.

• Lead standalone instrumentation implementation projects.
• Support the Project Managers in the development of project plans and project schedules.
• Regularly update the project team on the status of implementation tasks.
• Identify implementation risks and communicate these to the Project Manager.
• Troubleshoot and rectify minor Lab Automation product issues.
• Assist in training new BD associates in operation of the instruments.

• Knowledge of the microbiology laboratory processes and techniques.
• Continuous improvement skills (Lean/Six Sigma).
• Demonstrated leadership, motivational and organizational skills with a…