Technical Setup Specialist

About the role

As a Technical Setup Specialist, you will be the driving force behind a customer’s successful start with Bizzy Car. You’ll manage the technical setup process, including running customer Kickoff calls and handling the initial technical/integration configuration process for new customers. The Technical Setup Specialist owns this critical enablement process to ensure that new customers are up and running efficiently within a timeline that ranges from a few days to up to three weeks.

You’ll work closely with our new customers, members of the Customer Success team, DMS and Scheduling tool vendors, and Sales to ensure that every new customer’s Bizzy Car setup and technical integration is accurately configured, integrated, and verified for go‑live.

• Serve as the primary, initial point of contact during the setup phase for new customers
• Facilitate the initial customer Kickoff call and own all follow ups to continue the setup process
• Connect each customer’s DMS and Scheduler tool integrations
• Troubleshoot any initial scheduling errors
• Update configurations
• Process historical data via Bizzy Car’s back‑end, The Hive
• Schedule test appointments and facilitate pre‑launch checks
• Launch rooftops to allow for Bizzy Car outreach to begin
• Maintain clear, proactive communication with new customers on timelines, deliverables, and next steps throughout the setup process
• Document setup procedures and contribute to internal knowledge bases and playbooks.
• Ensure a smooth handoff to Customer Success post‑setup, including a detailed configuration summary

• 2+ years of experience in a technical onboarding, implementation, or IT support role, preferably in a SaaS or automotive tech environment.
• Strong understanding of software configuration, APIs, and integration workflows.
• Familiarity with dealership management systems (DMS) or automotive CRM platforms is a major plus.
• Clear, professional communication skills—both written and verbal.
• Highly organized and able to manage multiple setup projects in parallel.
• Comfortable working in a fast‑paced, customer‑facing environment.
• Experience with tools like Salesforce or Hub Spot is a bonus.

• Target bonus:
  Performance‑based bonus opportunity in addition to base pay

• You own the customer’s first impression. You’ll be the person who gets new customers live and successful on Bizzy Car, setting the foundation for long‑term value and strong relationships.
• Clear ownership, clear outcomes. This role has a defined start and finish for each setup. You’ll know what success looks like and see the impact of your work every week.
• Technical work with real‑world impact. You’ll work hands‑on with integrations, configurations, and data, helping customers solve real operational problems, not theoretical ones.
• Cross‑functional exposure. You’ll collaborate closely with Customer Success, Sales, and third‑party vendors, giving you a broad view of how a SaaS business operates.
• Fast‑paced but structured. The work moves quickly, but there are clear processes, timelines, and expectations, making this a great role for someone who likes staying organized and driving things to completion.
• Room to grow. As Bizzy Car scales, this role can grow into deeper technical specialization, implementation leadership, or broader Customer Success opportunities.
• Remote flexibility with real connection. You’ll work remotely while still being part of a highly collaborative team that values communication, ownership, and getting things done right.

• Competitive salary and benefits package
• Opportunities for growth and professional development
• Collaborative, innovative work environment with a passionate team
• The chance to make an impact in a high‑growth, cutting‑edge company at the forefront of automotive technology

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn…