FiveTechnical Trainer

Position: Five9 Technical Trainer
Kforce has a client that is seeking a Five9 Technical Trainer in Saint Louis, MO.

Overview:
We are seeking a detail-oriented Technical Training Specialist to assist on the rollout of the Five9 Intelligent Cloud Contact Center and manage this critical function.

This role begins with a massive deployment phase-onboarding 200 call centers in the East Region by year-end-before shifting focus to the West Region. Once the initial migration is complete, you will transition into an operational role, spearheading continuous education and new-hire technical training.

Key Responsibilities:

* Design and deliver comprehensive technical training sessions for 200+ call centers, ensuring a smooth transition from legacy systems to Five9

* Create and maintain technical documentation, "Quick Start" guides, and video tutorials specifically tailored to our client's internal workflows

* Work closely to absorb existing training protocols and evolve them into a scalable, dedicated training program

* Following the regional rollouts, manage the "steady-state" training lifecycle, including refresher courses, new feature releases, and technical onboarding for all new hires

* Act as a bridge between frontline users and the product team, identifying common technical friction points and addressing them through targeted education
* Proven experience providing technical training on Five9 or Genesys cloud contact center platforms

* Experience supporting large-scale, multi-site deployments (100+ locations) is a plus

* Ability to translate complex cloud telephony concepts (IVR, ACD, Omni-channel routing) into digestible training for various skill levels

* Comfortable in a high-growth environment where you will transition from "Project/Launch mode" to "Operational/Steady-state mode"