Technical Services Project Manager

Wage Rate

$85,000/year

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

We are proud to be a military and veteran-friendly employer.

The Project Manager - Technical provides excellent communication within regional team to customers, downstream to assigned resources, to vendors, to internal departments and management. This position will adhere to standard project management procedures as described by Keefe Commissary Network. This includes methods, documentation, and organization. The Project Manager - Technical will use resources accordingly for project assignment, meeting preparation, customer facing and internal communication and to achieve project success.

• Highly experienced professional who uses broad expertise, knowledge, and skills to resolve complex issues.
• Provides technical leadership to project teams and/or leads project teams within area/department.
• Plans and manages project activities within project plan and/or provides input into the tasks in the project plan.
• Works on medium to large, complex initiatives with interdependencies where analysis of situations or data requires an in-depth evaluation of variable factors and proactive risk management.
• May determine scope of work assignments.
• Prepares and delivers informal and formal presentations to own team, department, other IT teams, and business partners.
• Proactively seeks training and developmental activities related to the industry and recommends for self and others.
• Provides escalation assistance; recommends potential solutions to issues; follows established escalation procedures; resolves moderately complex issues.
• Ensures compliance to and upholds the standards, processes, and procedures.
• Acts independently to determine methods and procedures on new or special assignments.
• Provides guidance and direction to professional individual contributors and/or skilled support individual contributors.
• Acts as adviser to department and may become actively involved, as required, to meet schedules and resolve problems.
• In some instances, may be responsible for a functional area and not have any subordinate employees.
• Creates formal networks involving coordination among groups.
• Interacts daily with subordinate and functional peer groups.
• Interaction normally requires the ability to gain consensus and cooperation of others from multiple areas/departments.
• Collaborates and partners with subordinates and/or functional peer groups. Collaboration may involve presentation and exchange of information.
• May assist in managing outside vendor relationships.
• Plans, directs, coordinates, and monitors activities of project teams involved in the analysis, design, development, and implementation of IT initiatives.
• Follows and promotes established project management methodologies, standards, processes and procedures; recommends modifications to enhance outcomes.
• Collaborates with others to define project scope and objectives; develops project work plans, project charters, baselines, and tracking documents; controls project scope and budget; modifies work plans to reflect approved scope changes.
• Identifies required skills and resource requirements for project team; identifies and requests resources and determines time requirements; identifies and coordinates task-level dependencies.
• Manages and tracks change requests.
• Anticipates and identifies project issues and risks; recommends solutions; works with senior management to implement solutions.
• Enforces conformance to quality standards, processes and procedures; conducts quality assurance audits and develops reports.
• Creates status reports for project sponsors and IT end-users that include key indicators of project progress, risk, and success.
• Creates…