Teamcenter Help Desk Security Clearance
Job in
Saint Louis, St. Louis city, Missouri, 63101, USA
Listed on 2026-02-28
Listing for:
Zachary Piper Solutions, LLC
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Zachary Piper Solutions is currently seeking a Teamcenter Help Desk in St. Louis, MO. Responsibilities for the Teamcenter Help Desk:
* Serve as the primary point of contact for Siemens PLM users, providing Tier 1/Tier 2 support for Teamcenter, NX, Opcenter, Capital, and other Siemens Xcelerator tools.
* Perform initial triage, troubleshooting, and root-cause categorization for all incoming help desk tickets (user issues, environment issues, software defects, configuration problems).
* Monitor and manage support channel (including help desk phone line and email queue-ensuring timely response and complete ticket ownership through resolution)
* Coordinate with end client end users, Siemens SMEs, and infrastructure teams to escalate issues appropriately and maintain clear, up-to-date documentation.
* Review system logs, identify environment-related issues, and assist with diagnosing application functionality problems within secure/classified environments.
* Track all assigned issues from intake to closure, ensuring accurate communication, thorough follow-up, and cross-team collaboration. Qualifications for the Teamcenter Help Desk:
* Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience with PLM and enterprise information technologies; minimum of 5-8 years of relevant professional experience.
* Minimum of 3 years of experience deploying and maintaining Siemens Teamcenter or Xcelerator products, or at least 5 years of experience deploying and maintaining comparable PLM solutions (e.g., ENOVIA, Windchill, Aras Innovator, Agile).
* Strong knowledge of Teamcenter installation and deployment methodologies, including Teamcenter Environment Manager (TEM) and Deployment Center.
* Must have an active Security Plus
* Must have an active clearance Compensation for Teamcenter Help Desk: * $120,000 - $140,000
* Depending on Experience
* Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law #LI-SH2
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